McDonald's

3.5
2523 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3602 N 1st St, Abilene, TX
79603, United States

Hours

Reviews

3.5
2,523 reviews
5 stars
918
4 stars
481
3 stars
461
2 stars
199
1 star
464

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and disrespectful service from staff, particularly during drive-thru interactions.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints.

Food Temperature

Numerous customers noted that food was often served cold or improperly prepared.

Management Issues

Several reviews mentioned unhelpful or rude management, contributing to a negative customer experience.

Inconsistent Experience

While some customers praised friendly staff and good food, many others reported long wait times and overall dissatisfaction.
  • JV
    Jon Vin
    5 days ago
    1.0
    Has anybody gone to McDonald's in the last two and a half years that didn't get pulled forward through the drive-thru and have to wait at some other parking spot?
  • JM
    Jayden Martin
    Jan 2, 2026
    1.0
    I swear this is the slowest store the chain has always a 30 minute wait no matter what time it is or how busy they are, they could have nobody in there getting food and a fully staffed kitchen yet it still takes them 39 minutes for a 6 piece nugget meal
  • IA
    Izzy Adkins
    Dec 29, 2025
    1.0
    Ordered dinner for delivery, everything came cold, frappe was missing, fries were not even filled, and BBQsauce was broken open. We only got 32 nuggets out of a 40 count order. I don't usually complain nor give reviews but when I called the store to talk to someone no one answered.
  • BT
    Brian Thebo
    Dec 26, 2025
    1.0
    The lady Jennifer on drive thru service tonight rushed us through our order was very disrespectful to us and her coworkers! If she doesn’t want to work in customer service she shouldn’t, the male that was on the drive thru register was extremely helpful don’t know his name, but he was awesome, expected more out of this experience!!
  • KF
    Kelly Flores-williams
    Dec 18, 2025
    1.0
    Ordered at drive thru and just being a person understanding that its busy and we said our order slow the first time and clear. She didnt hear our order so talking amongst ourself me and my daughter we first said did I say that too fast and I said no shes probably new. Not in a mean way because we've worked fast food well we get to pay for our food and we are followed by big eye rolls and rude service.

Frequently Asked Questions About McDonald's

What are the McDonald's Abilene location hours for dining in?

Dine-in hours are from 6:00 AM to 12:00 AM every day of the week.

Can I order McDonald's delivery late at night?

Yes, delivery hours are from 5:00 AM to 2:00 AM Sunday through Thursday and from 5:00 AM to 3:00 AM on Fridays and Saturdays.