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McDonald's

3.4
(2104 reviews)

Business Details

4302 Buffalo Gap Rd, Abilene, TX
79605, United States
(325) 695-2616
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4302 Buffalo Gap Rd, Abilene, TX
79605, United States

Hours

Reviews

3.4
2,104 reviews
5 stars
714
4 stars
430
3 stars
396
2 stars
177
1 star
387

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude employees, and issues with order accuracy.

Food Quality

Food was often served cold or incorrect, with many customers expressing disappointment over missing items.

Kiosk Experience

Many customers disliked the kiosk ordering system, citing it as inefficient and lacking personal interaction.

Atmosphere

The dining environment was described as uninviting and poorly maintained, with complaints about cleanliness and the play area.
  • SG
    S Graves
    Feb 20, 2026
    1.0
    Really disappointed. The new design feels like McDonald's has gone out of its way to remind customers that service isn’t a priority. You’re forced to order at a kiosk, with no employee in sight to help or take your order. On top of that, you can’t see into the kitchen, so you have no idea whether your order is being prepared or what’s going on behind the scenes. It is a good thing that we do have other options besides McDonald’s
  • DH
    D Haddox
    Feb 17, 2026
    1.0
    I ordered 4 snack wraps, a drink and some fries and when my friend picked it up and brought it back I figured out that they only put one snack wrap and a smaller drink with my order. DEFINITELY would not recommend as this is the second time this has happened to me. Go to any other restaurant or location but steer clear of this one. The employees obviously don’t care.
  • BS
    Ben Steele
    Feb 16, 2026
    1.0
    Rude employees. Super slow service. Ann the manager is super unprofessional. Would never go here ever. Prioritizing the drive thru over everything else. McDonald's is Soylent Green
  • KM
    Kristina Monroe
    Feb 12, 2026
    1.0
    If I could give zero stars, I would. This place is a joke!!! I was struggling with my toddlers who kept running out of the play area because for some reason they tho8ght it was a good idea to remove the door. The employee laughed at me watching me struggle. The high chairs are the smallest I've ever seen and don't fit my ONE year old! So where were they supposed to sit! So I couldn't contain them and they ran out of the play room constantly. This place is horrific and not at all meant for families!
  • JJ
    Jay
    Jan 31, 2026
    1.0
    I arrived at the drive thru at 8:30pm I placed my order, but the female employee could not hear me because she was speaking to the wrong drive thru speaker. I calmly tried to explain the issue, but she became disrespectful and gave me an attitude. When a different customer arrived at the drive thru speaker she was using, she took that customer’s order instead of mine. After she realized the issue, I stated that she had been speaking to the wrong speaker. A simple acknowledgment of the mistake would have resolved the issue. Instead, she responded, “What do you want?” The order I received afterward was unsatisfactory, and the fries were cold.

Frequently Asked Questions About McDonald's

What are the McDonald's dine-in hours in Abilene, TX?

The McDonald's at 4302 Buffalo Gap Rd in Abilene is open for dine-in daily from 5:00 AM to midnight.

When is the McDonald's drive-thru open?

The drive-thru is open from 5:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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