McDonald's

3.5
1911 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1201 N Judge Ely, Abilene, TX
79601, United States

Hours

Reviews

3.5
1,911 reviews
5 stars
681
4 stars
389
3 stars
352
2 stars
168
1 star
321

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, incorrect orders, and long wait times, particularly in the drive-thru.

Food Quality

Many reviews mentioned cold, poorly prepared, or incorrect food items, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions, including dirty bathrooms and a messy dining area.

Inconsistent Experience

Customers experienced a mix of good and bad service, with some praising friendly staff while others reported negative interactions.

Management Concerns

Reviews indicated a lack of effective management oversight, contributing to ongoing service and food quality issues.
  • MT
    Melissa Thompson
    Nov 17, 2025
    5.0
    We were at this location from out of town and my husband and me were impressed with the service and food. We have one close by where we live and never have this type of experience. The service was friendly and helpful! The food was great and tasted fresh and warm.
  • AT
    Alexis Tanner
    Nov 12, 2025
    5.0
    Thank you so much Caleb for making sure we had straws and sauces!!
  • MH
    Matthew Hndrx
    Nov 7, 2025
    5.0
    Very helpful friendly courteous staff. Was there with my 98 year old father and I sort of knocked food onto floor. CALEB and others very helpful polite and pleasant.b
  • LG
    Luke Griswold
    Oct 30, 2025
    4.0
    Its mcdonalds as always drive thru person i guess was sleepy had to go back for my card because they did not give it to me before telling me to move up
  • SS
    sydney sawyer
    Oct 26, 2025
    1.0
    the girls working the drive thru the evening of oct 26 are very rude! we ordered online to get some food for my brothers after going to the park, pulled up to the drive thru and told them our code. at the first window, the girl handed us our receipt and said “we don’t have shakes” (we had ordered a shake), my mom tried to say “okay, can we replace it with another coke slush?” the woman at the drive thru ignored us, then pointed at the second window with a very condescending expression on her face. uh, okay, sorry, I guess we’ll go to the second window? we went to the second window and were handed our drinks, then asked the next girl to get another coke slush after we verified that we were charged for the shake (obviously, cause we paid before, we just wanted a different drink to replace it) she said yes and handed us another one, then sort of just stood there for a long while, and told us to pull up like we were stupid.. sorry girl we’re just waiting for our food, she never told us to pull up until she acted like that! also, as i’m writing this, they finally brought our food.. never gave us straws, and shorted us a burger :( those girls are so rude we’re not even going inside to fix it lol, it’s not worth being spoken to like dogs. when service is so poor that customers accept missing items just to avoid the service - something is absolutely wrong!!

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 1201 N Judge Ely, Abilene, TX?

Delivery is available from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 5:00 AM to 2:00 AM on Friday and Saturday.

When can I dine in at McDonald's in Abilene?

Dine-in service is available daily from 6:00 AM to midnight.