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Jimmy John's

4.1
(263 reviews)

Business Details

4213 Southwest Dr, Abilene, TX
79606, United States
(325) 793-9900

About

Sandwich Restaurant

Location

Jimmy John's
4213 Southwest Dr, Abilene, TX
79606, United States

Hours

Reviews

4.1
263 reviews
5 stars
158
4 stars
44
3 stars
15
2 stars
10
1 star
36

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the friendly and welcoming service from staff, particularly highlighting individual employees for their exceptional service.

Food Consistency

While many enjoyed the food, there were several complaints about incorrect orders and declining quality in some sandwiches.

Management Issues

Several reviews pointed out unprofessional behavior from management and staff, particularly in handling customer complaints and issues.

Atmosphere and Cleanliness

Mixed feedback on the atmosphere, with some noting cleanliness issues and others appreciating the store's environment.

Delivery Problems

Customers reported issues with delivery, including incorrect orders and delays, leading to frustration.
  • BC
    Brandy Coston
    Feb 3, 2026
    5.0
    We had such a fantastic experience at Jimmy John’s tonight. We walked in about 30 minutes before closing, and instead of feeling rushed or like an inconvenience, we were met with the warmest, most welcoming service. Autumn and Alli were incredibly friendly, patient, and genuinely kind. You could tell they cared about the customer experience, not just getting through the end of their shift. Their attitudes alone made our night. The food was absolutely incredible as always, but truthfully, it was the service that made this visit stand out and is the reason we will definitely be coming back. Jimmy John’s is lucky to have team members like Autumn and Alli representing them!! if I was a manager, I’d give them a raise ;)
  • MS
    Marc Sheppard
    Feb 3, 2026
    5.0
    Thanks for the velvet cookie it so nice the staff was great and my sandwich
  • ST
    Sadie Tresouthick
    Jan 31, 2026
    5.0
    Sounds odd but as someone who orders lettuce wraps at jj locations everywhere, I had the best wrapped unwich at this location!
  • SJ
    Samantha Johnson
    Jan 30, 2026
    2.0
    The guy who took my order got it right, but my sandwhich was made wrong once, I took it back and the second one was also made wrong and had ONE SLICE of turkey, and no avocado. Absolutely ridiculous. The girl who made my sandwhich today just had her AirPods on and didn’t care. Ridiculous
  • MK
    Mike Kelsch
    Jan 27, 2026
    5.0
    Just drove in from Austin and the road conditions had me on edge and I say the least. Autumn greeted me at the counter and was able to help me make all the decisions that my fried brain couldn’t. Great experience will definitely be back soon.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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