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Dairy Queen

3.3
(1186 reviews)

Business Details

5110 U.S. 277, Abilene, TX
79605, United States
(325) 695-0332

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
5110 U.S. 277, Abilene, TX
79605, United States

Hours

Reviews

3.3
1,186 reviews
5 stars
369
4 stars
251
3 stars
175
2 stars
97
1 star
294

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for simple orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Behavior

Several customers noted unprofessional behavior among staff, including rudeness and lack of communication.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the dining area and food preparation areas.

Food Quality

While some customers enjoyed the food, many reported issues with cold or poorly prepared items.
  • RR
    Rob
    Feb 20, 2026
    5.0
    Today we went to this location and found the best customer service and such amazing employees in particular Cristina who just made us feel seen and very welcomed along with her team. Thank you for all you do!! ❤️
  • VV
    VoidzFoodReviews
    Feb 17, 2026
    2.0
    Burger was dry, patty was past timer, nighttime drive though was very rude and had an attitude.
  • SD
    Sheila Davis
    Feb 17, 2026
    5.0
    Food was n delicious
  • CS
    Charlotte S
    Jan 22, 2026
    4.0
    This is one of my favorite fast food stops. The staff is very friendly and go out of their way to make your order right. The inside is always clean and inviting. The drive thru is fast and efficient. They make the best Blizzards. Another unknown fact is their Tex-Mex offerings are good, especially the nachos and the Carolina Reaper tacos.
  • TC
    Teresa Clark
    Jan 14, 2026
    2.0
    So went through the drive thru don’t get me wrong probably the fastest I’ve ever been through there like 5-7 mins got a med cookie blizzard which was 2/3 full and like 10 pieces of cookie dough. 6 piece chicken strip basket and fries which was like a handful and a half of fries. I know this brand very well managing one many years ago but I would never send that out my window to a customer. I just hope you reconsider customer service and yes I have pictures of what I was given.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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