YALI Lounge

Reviews

• NA

  nawaf Alqahtani

  Sep 20, 2026
  1.0
  I rarely leave reviews like this, but my experience at YALI Lounge was genuinely disappointing, particularly for a venue associated with the Four Seasons name. To be clear, my complaint is not about having to wait for a table. I completely understand that a restaurant can be busy and that preferred tables cannot always be guaranteed. My concern is specifically about the way the situation was handled by Zeynep, the female staff member wearing a navy blue coat at the reception entrance. When I arrived, I politely asked for a table overlooking the sea. Zeynep immediately told me that none were available and that the waiting time would be approximately one to two hours. That explanation was difficult to understand, as there were visibly available tables in the seaside area, while several guests seated there appeared to be close to finishing their meals. Nevertheless, I made it clear that I was perfectly willing to wait. She then asked whether I had a reservation. When I said no, I was simply directed to sit at a table near the entrance, away from the sea. I then asked a very reasonable question: could I make a reservation, or simply put my name down and wait for the next available seaside table? I was told no. When I explained again that I did not mind waiting and would prefer a table overlooking the sea, the explanation suddenly changed. This time, Zeynep told me that the seaside tables were “for smokers only.” What made that explanation particularly confusing was the clear no-smoking sign displayed at the entrance to the very same seaside area. At that point, the issue was no longer about where I would sit. Within the same conversation, I had been given several different explanations: no tables were available, the waiting time was one to two hours, I could not make a reservation or wait for one, and then the seaside area was supposedly reserved for smokers — despite a sign stating that smoking was prohibited there. More disappointing than the contradictions, however, was the attitude in which all of this was communicated. The interaction felt dismissive, unhelpful, and far below the level of professionalism one would reasonably expect from the first person welcoming guests at a Four Seasons property. Hospitality is not simply about a beautiful location, an impressive view, or a prestigious name. It begins at the door, with how a guest is welcomed, spoken to, and treated. If you are going to place someone at the entrance to represent YALI Lounge and, by association, the Four Seasons name, then hire and train people who genuinely understand hospitality, professionalism, and basic respect for guests. A beautiful sea view can create a great first impression, but one poorly handled interaction at the entrance can undo it before the guest has even taken a seat. I sincerely hope management reviews this incident and pays closer attention to the training and standards expected from staff in guest-facing positions. When a venue carries the Four Seasons name, the standard of service at the front door should reflect the standard guests reasonably expect from that name.
• JB

  Jordan Barnard

  Sep 13, 2026
  1.0
  Unwelcoming to outside guests.
• HS

  HF. Suliman

  Sep 1, 2026
  5.0
  المكان جميل جدًا وأجواؤه رائعة، وأكثر ما ميّز التجربة بالنسبة لي هو تعامل الموظفين في قسم الأكل العالمي؛ كانوا في قمة الرقي واللطف، مبتسمين وبشوشين وروحهم جميلة، وهذا جعل التجربة أجمل بكثير. للأسف كانت تجربتي مختلفة في القسم التركي، حيث وجدت التعامل جافًا ولم يكن بالمستوى نفسه. بشكل عام استمتعت جدًا بالمكان وبالخدمة الراقية في القسم العالمي، وبالتأكيد سأكرر الزيارة بإذن الله كل الشكر للموظفة emine ايميني على لطفها 🌸
• MU

  Mehmet Uyan

  Aug 15, 2026
  5.0
  Bir kıtadan diğer kıtayı izleyebilirsiniz.Karşıda çamlıca cami ve boğazın o eşsiz manzarası.Servis mükemmel çalışanlar profesyonel bir şekilde işini yapıyorlar.Zamanın durduğu hayatın keyfini çıkardığınız bir atmosfer var.
• S

  İnan Sevindik

  Jul 29, 2026
  5.0
  Havuz başında şehrin orta yerinde gayet keyifli ve her yere çok yakın

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