Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
931 reviews
5 stars
396
4 stars
218
3 stars
127
2 stars
60
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with instances of rude staff and long wait times.
Food Quality
Food quality was inconsistent, with complaints about cold or improperly made items, but some customers praised the taste of certain menu items.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in restrooms and dining areas.
Staffing Issues
Several reviews mentioned being understaffed, leading to slow service and mistakes in orders.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, noting friendly staff and good food.
SL
Sissy Love
Feb 16, 2026
3.0
Got the only thing positive was the bathrooms were clean. That rates high with me. The girl behind the counter was quite surly. And our hamburgers were cold and I had even ordered it in a way that you'd have to make it fresh. To top it off they forgot my ice cream. I paid for it and a meal deal. It was supposed to be an Oreo cookie ice cream dessert. Oh well, I probably didn't eat it anyway.
SW
Stefanie Wallace
Feb 14, 2026
1.0
Horrible customer service way understaffed
JP
Josie Petersen
Jan 19, 2026
1.0
Firstly they had no burgers because their “grill was down”, secondly we waited 30 mins and I’m not exaggerating at all, thirdly after we FINALLY got to the window they tell us no bananas to make the banana split(said their last banana was brown), the girl at the window was nice and food was good but this is the probably the worst experience at a fast food place I have ever had. We visited 6:30PM so well before they closed.
DS
Donnie Stafford
Jan 18, 2026
5.0
Good milk shakes
VM
Vicki Matthews
Jan 6, 2026
2.0
Just ordered the crispy onion seven dollar meal deal, because the last one from here was so good. Got home and discovered a regular cheese burger with lettuce, tomato, cheese, and pickles. Why don't people pay attention?? I'm elderly and this was supposed to be a treat, live to far to take back, and what really gets me is they weren't even busy!!!!!!! So disgusted and disappointed 😞☹️. Don't know what was more disappointing, the burger or Dairy Queen response. WON'T BE BACK.
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Certified March 01, 2026Yext Knowledge Graph
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