Dunkin'

3.8
830 reviews

Business Details

810 Highway 76, White House, TN
37188, United States
(615) 334-5540
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve White House, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
810 Highway 76, White House, TN
37188, United States

Hours

Reviews

3.8
830 reviews
5 stars
419
4 stars
141
3 stars
83
2 stars
56
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly for in-store orders.

Order Accuracy

A significant number of reviews mentioned incorrect orders, with customers frequently receiving the wrong items or missing components.

Food Quality

While some customers enjoyed the food, others complained about stale or burnt items, particularly donuts and breakfast sandwiches.

Staff Attitude

Several reviews highlighted a lack of friendliness and enthusiasm among staff, impacting the overall customer experience.

Management Issues

There were complaints about management's treatment of employees and customers, suggesting a need for better training and oversight.
  • JJ
    Jacob Jones
    Jan 26, 2026
    5.0
    Today is January 26 2026 we came in around 9-10am We have had the worst winter I’ve ever had as a local in a very long time. Dunkin’ had one employee running a drive through, front counter, and making all the drinks and food. No, not every order was correct or on time but, I’d love to see all of those upset pull that off. Sir, You did an amazing job and I hope you get a raise or amazing Kharma comes your way.
  • SL
    Seth Lata
    Jan 3, 2026
    1.0
    Just when to the store, two girls were working. I stood there in front of the cash register, for 7 to 10 minutes before the.staff even noticed me or said anything to me. Just really poor customer service.
  • AC
    Ace C
    Jan 1, 2026
    3.0
    Food is most of the time always great. Coffee is a 50/50 percent chance of being good. And it's safer to get something on the menu than it is to order your own latte. Most of the time if it isn't good I don't go back in to get it remade but I did this time. I was nice, I hate having to go back and say I didn't like something but I wasn't going to drink it... The employee made me pay for another coffee when switching it to get a different coffee. Wasn't too happy about wasting my money on a coffee I didn't drink and gave back to them to throw away and having to pay a second time to get a replacement coffee. Other than that the second drink that was made was good. Just feel like they didn't take me seriously or care and took advantage of me by making me pay for a replacement drink.
  • JA
    james armstrong
    Dec 14, 2025
    3.0
    When you have a employee with purple hair that the customer will see first once they come into the building. That employee with purple hair should be the employee that smiles the most. And is very energetic and upbeat when she welcomes consumers into the store. I went into the store and the weird haired cashier obviously was having a bad day did
  • BF
    Buddy Ferrell
    Nov 8, 2025
    1.0
    I walked in made eye contact with employees six different times was still not spoken to. Was picking up a door dash and was planning on buying a coffee for myself. When my existence was finally acknowledged by a young robust mean teen. I was trying to explain that I had a doordash to pick up and that I wanted to order a coffee for myself, I could barely get out that I had a doordash before he rudely interrupted me pointed to the table and said it'll be there when it's done. Then promptly turned his back towards me and walked away. So since I wasn't allowed to order I just stood and waited for the doordash and then was mean mugged by two women standing with the coffees. I had to end up pausing doordash after I delivered the order just to go back and order me some coffee. The only person there that was nice had personality and seem to actually want to work was the lady who was working the window when I went back. Whoever is in charge definitely needs to work with their team on hospitality because it is completely lacking from 99% of your workforce.

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