Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.1
441 reviews
5 stars
238
4 stars
105
3 stars
36
2 stars
16
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or unhelpful staff, with many experiences highlighting poor customer service and attitude from employees.
Food Consistency
There were numerous complaints about incorrect orders, food quality, and portion sizes, with some customers expressing disappointment in the food not matching menu descriptions.
Cleanliness
Feedback indicated issues with cleanliness, particularly in the back of the restaurant, although some customers noted that the dining area was clean.
Staff Performance
While some staff members received praise for their friendliness and efficiency, many reviews pointed to a lack of training and poor management leading to inconsistent service.
Wait Times
Customers often experienced long wait times, especially in the drive-thru, with some noting that food was served cold or incorrect after extended waits.
- LDLizmarie DavilaNov 4, 20251.0Very disappointed at the quality and amount of food vs what is shown on the menu. I always expect actual food to differ from the way it looks on the menu but this is just nowhere near what it should be. 6 of the tenders I got barely make 2 from the picture on the DQ menu.
- CBCarter BeckSep 30, 20251.0Highly inconsistent and extremely rude staff
- CDcullen dickSep 8, 20251.0I’ll start with the fact that I have been in the restaurant industry for almost a decade. Both experiences I’ve had at this Dairy Queen have been nothing short of terrible. The first experience I had, I was ordering for me and my family (5people) everything was going good until I got to the window and he told me that I needed to come inside if I was going to order that much food. It was 5 meals. I’ve never been told in a DRIVE THRU that I have to come inside at any FAST FOOD restaurant. Not to mention his tone was very disheartening. Today we got drinks from there but one was modified a certain way to which chris said he couldn’t do so we told him we get it that way every time(which is true) so he overfilled it causing to spill all inside of my car. Thankfully I have never encountered a manager like this at any restaurant I have ever worked because they probably would’ve been fired. It’s not surprising he’s only been at this location for 6 months he probably got fired from his last job.
- NRN & K RossAug 26, 20251.0Its time to give up on this fast food service. They are constantly out of ice cream, food, and containers to serve items. The management should really be re-trained, put on a probation period, evaluated and let go if they cant improve.
- CBCliff BerryJul 28, 20251.0Ordered two blizzards with lids at the drive through speaker box. Confirmed that they heard I need lids which they assured me they did. Get to the window no lids and the blizzards' ice cream is 2-3 inches above the cup line... which is fine because they have tall lids. Well I tell the guy at the window I need lids... he takes a flat lid and smashes it down on the 2 extra inches so globs out the sides which means it wont seal. Wipes it lazily with a napkin and hands it out the window... doesn't even offer me a napkin. On the second one he realizes that he probably shouldn't do that again so tries the big lid... but doesn't take the spoon out... he basically tries to shove the spoon through the bottom of this SMALL blizzard because he cannot be bothered to just throw the spoon out. Again I received the same amount of napkins as the cares given... hope you enjoy the last $15 you will see from me.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and offers DQCakes.com for ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in White House, TN?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays like Thanksgiving and Christmas?
No, the location is closed on Thanksgiving Day (2025-11-27) and Christmas Day (2025-12-25).
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, the location features both a drive-thru and outdoor seating for customers.
Is the Dairy Queen Grill & Chill location family-friendly and accessible?
Yes, it welcomes families and children, provides booster and high chairs, is wheelchair accessible, and has restrooms available.
Can I order food online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can order online through their pickup service and download the Dairy Queen app for exclusive mobile deals and rewards.
What is the address and contact number for Dairy Queen Grill & Chill in White House, TN?
The address is 530 Highway 76, White House, TN 37188-9203. The main phone number is +1 615-559-5004.
What automotive services are located near Dairy Queen Grill & Chill?
Nearby automotive services include Take 5 Car Wash, Wash N' Roll Car Wash, Valvoline Instant Oil Change, Rod's Tire, Rod's Tire & Automotive Service Center, and Express Oil Change & Tire Engineers—use these while visiting Dairy Queen for convenient car care.
Are there any dining options nearby Dairy Queen Grill & Chill besides it?
Yes, nearby dining options include Los Jalapenos (Mexican food), Tavern 76 (American restaurant and bar), Bojangles' Famous Chicken 'n Biscuits, Mr Wok (Chinese and Asian cuisine), Hangar 54 Pizza, and Champs Chicken—great alternatives or additions to your visit.
What family and service amenities are available at Dairy Queen Grill & Chill?
The location provides booster seats, high chairs, WiFi, restrooms, outdoor and indoor seating, and is good for kids and families.
What nearby places might I visit for entertainment or shopping when visiting Dairy Queen Grill & Chill?
Nearby places for entertainment and shopping include Captain Video III (music and DVD store), Uptown Wine And Spirits (liquor store and grocery), Galaxy Cleaners (dry cleaning and laundromat), and Ace Hardware Whitehouse (retail). These can complement your visit.