McDonald's

3.2
2539 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
223 New Highway 68, Sweetwater, TN
37874, United States

Hours

Reviews

3.2
2,539 reviews
5 stars
733
4 stars
506
3 stars
463
2 stars
260
1 star
577

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times in the drive-thru, often exceeding 20-30 minutes.

Food Quality

Many reviews highlighted issues with cold, stale, or poorly prepared food, including incorrect orders and unsatisfactory taste.

Customer Service

Numerous complaints were made about rude and unprofessional staff behavior, with some customers feeling disrespected or ignored.

Cleanliness

Several customers noted that the restaurant was dirty, with overflowing trash bins and unsanitary conditions.

Management Issues

Feedback indicated a lack of effective management, with staff appearing untrained and disorganized, leading to poor service and food handling.
  • BL
    Brett Loy
    6 days ago
    1.0
    Every time we go there we have to wait over 20 minutes after we order for our food and the fries are always cold as ice. This time w we’re in the drive thru for almost 20 minutes before anyone came to window and once again fries ice cold.
  • LC
    Lennart Cober
    Nov 8, 2025
    1.0
    Don’t bother going it’s just a bunch of kids standing around talking and not doing anything but still getting things wrong. Asked for quarter pounder with no cheese but got 2 slices of cheese. Fries were barely cooked and had to ask for sweet tea because the dispenser was empty. 3 for 3 wrong! If I were the owner of this McDonalds I’d be ashamed. I know it’s hard to find descent workers in this country but come on you need to at least try.
  • JB
    Julian Berry
    Nov 3, 2025
    1.0
    It's McDonald's so you'd think thing were pretty methodical with how they run things. Nope. Somehow this one slipped under the cracks. They make up fake rules on the spot just so they don't have to serve customers. I placed a breakfast order 10 mins before switching time, got there with 5 mins to spare, made me wait until 10:30 so they could cancel my order with me sitting at the drive thru for it. This ain't even the first, worst, or laziest example of this kind of behavior from McDonald's. It's disgusting that the employees behave how they do, alongside a complete disregard for the food. Everytime I get fries, they're not all the way done or half filled. Every sandwich I get has SOMETHING wrong with it even though I customized it in the app and they STILL don't get it right. Like how do you MESS UP an actual ingredients list? Even when there's no one else there, there's at least a 10 minute wait every time for mid-trashy food. Honestly, just start fresh with crew and/or management, and get a complete fresh start, because this McDonald's is clearly ran by Jabba the Hut with how disgusting and unprofessional it performs.
  • IL
    IG Connect LLC
    Oct 31, 2025
    3.0
    I mean its McDonald Bugs and roaches protein probably! It started tasting like cardboard more then before Girl working there was very nice! And my god its expensive now! So yeah wont be doing that anymore
  • EW
    Elizabeth Wetherington
    Oct 25, 2025
    1.0
    My husband and I stopped in on a road trip to grab some much needed caffeine. We both ordered large sugar free iced coffees. The drinks themselves were neigh undrinkable with 90% being cream and only the barest amount of coffee (no exaggeration they were the color of baleys.) The customer service was atrocious. We stood, waiting to order for no less than 7 minutes while they were not busy, meanwhile, the entire time, the employees were shooting us dirty looks and complaining about our presence. The store itself was filthy. Teash all over the floors, garbage bins overflowing, flys everywhere, and visible unsafe food handling being practiced in view of the dining hall. Truly the worst macdonalds experience I have ever had the displeasure of enduring.

Frequently Asked Questions About McDonald's

What are McDonald's delivery hours in Sweetwater, TN?

McDonald's delivers from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.

What are the drive-through hours at McDonald's Sweetwater location?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.