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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Summertown, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9102 Highway 20 for the ultimate SONIC experience!
Numerous customers reported long wait times and incorrect orders, leading to frustration with the service.
Food Quality
Food quality was inconsistent, with some customers receiving cold or improperly prepared items.
Staff Friendliness
Many reviews highlighted friendly and attentive staff, contributing positively to the overall experience.
Cleanliness
The cleanliness of the restrooms and dining area received positive mentions, enhancing the atmosphere.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a need for improvement in order accuracy.
GD
Gavin Debondt
Feb 10, 2026
1.0
Horrible customer service. Waited 30 minutes for two shakes. The lady who brought my order out almost gave it away thinking I left from the long wait. The corporate offered me a small shake coupon for the inconvenience which doesn’t make since considering I got two mediums so atleast one coupon for a medium shake should have been offered. Couldn’t call the store cause they closed at 10 but I had my order in by 9:45 (again just two shakes) automatically was sent to voicemail at 10:10 when I tried to call to ask if my order was going be filled or if I needed to get a refund. It wouldn’t be a big deal honestly but there was no apology for the ridiculously long wait, couldn’t reach the store to inquire about the order. Just all around bad business practices. I get it’s fast food but do better..
OG
Oskar Gonzalez
Jan 24, 2026
5.0
The girl who comes out to deliver your order is very nice and friendly; I hope to return to that place and see her again.
EH
Eddie Burton II (Houdini)
Dec 23, 2025
5.0
did find a bread tie in with my foot long hotdog other than that all good still ate it lol
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