Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
630 reviews
5 stars
243
4 stars
147
3 stars
91
2 stars
41
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of assistance for customers needing help with kiosks.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions, with dirty tables and trash in the dining area.
Wait Times
Customers expressed frustration with long wait times, both in the drive-thru and for food preparation.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold or greasy items and incorrect orders.
- ATAdys TNNov 14, 20251.0No like place....
- UCUlas CetinOct 2, 20251.0Kiosks are doesnt work. Couldnt do any order in 10 min. And there is no water in the bathroom. This is interesting.
- MWMnason WaldieSep 30, 20251.0This was the worst experience of my life I pressed the doorbell to get my pickup food and got screamed at by 4 employees. I broke down crying and will never get McDonald’s again.
- JHJacob H.Sep 27, 20251.0Absolutely awful experience. Put in a mobile order a half hour before hand, and waited in line for 20+ minutes. FINALLY got up to the front of the “fast food” drive thru, just to be told “sorry we’re closed and can’t take your order. You can cancel it in the app”. This was put in a half hour before hand!! It was paid for, and should have already been made! It’s not like I showed up a half hour after close. I finally made it to the speaker at 11:01. ONE MINUTE AFTER CLOSE?! IT SHOULD HAVE ALREADY BEEN MADE AND READY TO PICK UP! Lazy, unprofessional and awful management.
- SSSarah StephensonAug 15, 20251.0I have never been so appalled by the lack of customer service and human decency in a restaurant as I was at the McDonald’s in Spring Hill, TN last week. An elderly veteran—struggling to walk and walking with a cane—stood at the counter area waiting for help. He had no idea that this McDonald’s is now “kiosk only.” The staff saw him. They acknowledged the DoorDasher in front of him, then turned their backs and walked away without a word. Not one single employee offered assistance. This man was once a United States Marine and is now visibly weak, leaning against the wall for support, yet no one cared enough to help him. Eventually, he gave up and shuffled slowly back to his car without food. My father followed him outside, asked what he wanted to order, then ordered it on the ridiculous kiosk, and we brought it out to him. The veteran was incredibly grateful and he told us he couldn’t stand much longer and had to leave. This man fought for our country, but apparently can’t get any service at a McDonald’s in the country he defended. The employees should be ashamed. The corporation should be ashamed. A kiosk-only ordering system might make sense in some locations, but to completely eliminate a cashier for customers who can’t use or don’t understand the kiosk is cruel and thoughtless. How hard would it be to have one cashier available for people who need help? Shame on you, McDonald’s in Spring Hill, TN. And shame on the McDonald's corporation for putting profits over basic human compassion.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's in Spring Hill, TN?
McDonald's in Spring Hill is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Spring Hill?
Delivery services are available daily from 6:30 AM to 10:30 PM.
Does this McDonald's offer curbside pickup?
Yes, this location offers curbside pickup as part of its pickup and delivery services.
What payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 4908 Columbia Hwy, Spring Hill, TN 37174, USA.
What services can I expect at McDonald's on Columbia Hwy?
This McDonald's offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Are there any other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Hardee’s, Wendy’s, Chick-fil-A Spring Hill TN, and another McDonald’s.
What family-friendly places are near McDonald's on Columbia Hwy?
Nearby you can find the Lilac Little Learning Academy, a preschool and educational center, which may be convenient for families visiting the area.
What entertainment or shopping spots are close to this McDonald's?
Nearby places include MAD Fireworks for firework and hobby shopping, Quarter Bandits Arcade for gaming, and Cadets Toys & Comics for comic books and collectibles.