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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(460 reviews)

Business Details

2098 Wall St, Spring Hill, TN
37174, United States
(615) 358-9519
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Spring Hill, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2098 Wall St, Spring Hill, TN
37174, United States

Hours

Reviews

3.4
460 reviews
5 stars
204
4 stars
65
3 stars
37
2 stars
34
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, particularly in the drive-thru, with some experiencing waits of over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong items and missing items, leading to customer frustration.

Staff Competence

Feedback indicated a lack of training and organization among staff, with some customers noting that employees appeared confused or overwhelmed.

Product Availability

Numerous customers mentioned that the store frequently runs out of popular items, including donuts and drinks, often early in the day.

Customer Service

While some staff were praised for their friendliness, many reviews pointed to rude or unhelpful interactions, contributing to a negative overall experience.
  • EC
    Elizabeth Couch
    Feb 8, 2026
    1.0
    The drive thru is the slowest ever.
  • AM
    Aaron Middleton
    Jan 29, 2026
    1.0
    This Dunkin used to be nice and we preferred it to Starbucks, but over the last year or so it has gone downhill like crazy. Long wait times, constant wrong orders, hot drinks that are delivered cold as ice, and the workers look like they have no idea what they are doing. Advice for management: step it up, hire competent people, pay more if you have to. I'd gladly pay a little bit more for actually good service. Otherwise, there's no point coming back here.
  • SW
    Sara Winter
    Jan 16, 2026
    1.0
    The past few times I’ve been to the location on main street they’ve looked like chickens running around with their heads cut off. Lots of people running around but no one taking orders at the counter. Long line of people waiting for drinks and sandwiches and one person behind the counter looking for a lost latte. It’s sad when both locations in Spring Hill have the same issues so you have to go out of Spring Hill to get better service. I love Dunkin coffee but it’s not worth testing my patience.
  • LT
    Lynnee Thweatt
    Jan 15, 2026
    2.0
    Someone there who working before noon keeps on giving oat milk probably when they run out of almond milk and oat milk has gluten so they’re constantly making me sick I’ve told the manager multiple times you know almond milk and oat milk have two different textures you guys should take allergies seriously just be honest when u run out of almond milk
  • MM
    Mare Cremaldi (Mare)
    Jan 3, 2026
    5.0
    The one in Springhill only the one in port Royal very disorganized mean staff dirty there.the one in Columbia they never have anything run out of donuts by 10 am.donuts are very expensive

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Spring Hill, TN?

Dunkin' in Spring Hill is open from 4:30 AM to 10:00 PM Monday through Saturday, and from 6:00 AM to 10:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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