Dunkin'

3.0
376 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Spring Hill, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4885 Port Royal Rd, Spring Hill, TN
37174, United States

Hours

Reviews

3.0
376 reviews
5 stars
136
4 stars
42
3 stars
27
2 stars
43
1 star
128

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude or unhelpful staff, leading to negative experiences.

Inventory Issues

Frequent complaints about being out of key items, including donuts and food, affecting customer satisfaction.

Service Speed

Customers consistently noted slow service, long wait times, and inefficiencies in order fulfillment.

Cleanliness

Several reviews highlighted unsanitary conditions in the store and restrooms, impacting overall customer experience.

Mixed Quality

While some customers enjoyed the coffee and service, others reported poor quality food and incorrect orders.
  • MO
    Mary O'Neal
    4 days ago
    4.0
    Cars are always lined up and the line moves slowly. If they had more workers I might stop more often
  • MA
    Myliyah Allen
    4 days ago
    1.0
    I asked for Carmel in my ice coffee and got told I added some in there but it tasted like it was none at all. Tried to get upset with the customer. And their Machine for the frozen coffee always down when come to order a frozen coffee.
  • RH
    Rachel Holesko
    Nov 16, 2025
    2.0
    Every time I try to go to Dunkin, the line is backed up all the way to the road. I stop by 3–4 times a week—before work or on weekends—and there’s almost always a long wait. Sometimes I’ll sit in the drive-thru, but it usually takes 10–15 minutes, and most days I simply can’t wait that long without being late to work, appointments, or other commitments. What’s frustrating is that this location never used to have such serious time-management issues. Lately, though, it’s become such a problem that I’ve had to stop going in the mornings because I can’t risk being late. I don’t think customers should have to leave home 20 minutes earlier just to get a coffee. The drive-thru being backed up to the road has become a consistent issue, and I hope it can be addressed.
  • AM
    Adam Mushel
    Nov 6, 2025
    1.0
    Been going to Dunkin’ Donuts across the country for the past two decades. This is the worst location I’ve ever been to. It may seem busy it’s only because they’re so slow, but it shouldn’t take 30 minutes to get a coffee. Orders are wrong about 50% of the time so make sure you check your order. When you try to correct your order then they’re rude to you. Because of this location, I deleted the app no longer going to any Dunkin’ Donuts. I don’t want to give them any of my money because they keep screwing me not giving my money back for more orders of stuff they don’t have. Besides this location makes their drinks awful. Keep thinking they’ll get better just don’t go there they won’t
  • MM
    Macy
    Oct 22, 2025
    1.0
    Staff are so beyond rude here. I sat at the speaker with no answer for close to 3 mins. Then I decided to follow traffic and pull around. When I made it to the window, everyone refused to give me eye contact or even say anything. So then I was more confused if I missed telling them something. Finally another girl walked up the window and told me a total,I informed her I did not even get to order yet and that I waited at the speaker for a period of time and no one ever came on to take the order. She replied "well, I haven't even clocked in from my break yet." I told her to just forget it and left. I have always been skeptical of Dunkin as the drinks are always subpar and the staff have the least bit of customer service. Today officially closed that door for me. Also, to the rude young lady, if you don't like your job then find another. You don't need to be rude and ruin someone else's day due to your own disappointments and frustrations in life.

Frequently Asked Questions About Dunkin'

What are the regular business hours for Dunkin' in Spring Hill, TN?

Dunkin' is open Monday through Saturday from 4:30 AM to 9:00 PM and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers delivery and curbside pickup services to customers.