Dunkin'

Reviews

• MG

  Morgan Gonzales

  Dec 19, 2025
  1.0
  I don’t normally complain about restaurants or fast food locations. I’m way too introverted to be in customer service or hospitality so I commend anyone who is and does it well. But today was my last straw with Soddy Dunkin. I’ve had various other issues in the past, orders being wrong, or things were left out, sandwiches nearly inedible because the bread was over toasted or just plain stale…I didn’t complain. I understand accidents happen, people can be new, everyone is entitled to a bad day, and not everyone can be on their A game 24:7. But at some point, you have to realize it’s not a realize it’s not an anomaly if it’s happening more often than not. I placed an order and paid, the day before for 2 50c munchkins for my son’s school Christmas party. I ordered a full 24 hours in advance (because 24hrs is the most time you’re able to order in advance on the app), so the employees could anticipate a large order first thing Friday morning. It’s my understanding that this location does not make their donuts, at least that’s what I was told when they first opened. I was told the Hixson location makes the donuts and delivers them to the Soddy location each morning. (I saw multiple reviews about donuts being old and stale, that’s probably because they aren’t throwing out the old donuts from the day/days before). I assumed they would see a pick up order the day before for 100 munchkins and ensure they had enough for my order as well as any other orders and regular drive thru/app customers. I apparently should not have assumed that. I dropped my son off at school and headed to Dunkin to pick up my order and return to his school for the party. When I arrived at the Dunkin the line was long so I decided to go inside rather than do the drive thru. I arrived 20 minutes after my pick up time as the app said it may take longer than usual to prepare given the size. Once I get the attention of an employee, give her my name, she then informs me that they were unable to fill my order, because they didn’t have that many munchkins. Okay…that would be fine had I just walked in and ordered 100 munchkins with no notice, but that wasn’t the case. I know my phone number and email are listed on Dunkin app, I’m unsure if the employees are able to see that information when an order is placed, but if they can…it would have been nice to be notified so I could make other accommodations. I also think that if this location can’t accommodate larger orders, there should be some sort of limit on the app for this location or at the very least put up a damn sign. I then had to drive all the way to hixson, I placed the order in the Soddy parking lot and by the time I got to hixson my order was, unsurprisingly, ready. I then check my bank account and see that I was in fact charged for the Soddy order. I don’t understand why, when the order couldn’t be completed, they didn’t cancel it on their end so my money could be refunded. I call and ask what I need to do in order to get my money back. I’m told I need to call Dunkin’s customer service, as if this wasn’t already extremely aggravating and super inconvenient. I have called their customer service number 3 times, and been on hold for no less than 20 min each time. So basically, i won’t be returning to the Soddy location. It’s been a tradition that my kids and I get a donut after doctors appointments, we’ve always gone to the Hixson location or lickin’ good donuts in Soddy (their donuts are way better). When Soddy opened a location we were super excited. When they first opened It was great, but it’s obvious given their recent reviews that this location went down hill fast. If the people that manage this place want to keep its doors open, they really should consider making some changes.
• KB

  Kelly Burkett

  Dec 9, 2025
  5.0
  Good service. Friendly staff. Great doughnuts.
• DP

  Desiree P

  Nov 2, 2025
  2.0
  I don’t know what happened to this location, but this new round of people they hired are awful. Rude, hardly ever get your order right, and yet still shove a screen in your face for a tip. Laughable. Whoever was working the drive through taking orders on 11/2/25 at 8am should never work in customer service again. They forgot the egg on on a three ingredient sandwich…and the bread feels like it was from yesterday- but my dog enjoyed it!
• KB

  Kylie Blaubach

  Oct 18, 2025
  1.0
  Man taking orders was absolutely amazing. But women at the window was extremely rude especially when we asked for pup cups. She then was too busy being rude and forgot one of our drinks. Then when I went in to go get the drink we were missing she proceeded to to act like I wasn’t there and kept giving me dirty looks. Never had an issue at this location until today. Customer service was not even a 1 more like a zero.
• KS

  kerrie smith

  Oct 16, 2025
  3.0
  It depends on who is working, I went this morning (10/16) and my coffee was great....I went in the afternoon a couple of days ago and my hot coffee i ordered was cold. Like not warm but less than Luke warm. I should be able to go at any point during the day and get hot coffee. I totally realize the thing is Ice coffee but im just not a fan.

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