Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Smyrna Sam Ridley Pkwy W.. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.5
407 reviews
5 stars
97
4 stars
42
3 stars
27
2 stars
26
1 star
215
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, poor customer service, and rude staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, including cold, soggy, or improperly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and improper food handling practices.
Management Problems
Feedback indicated a lack of effective management, with reports of disorganization and staff conflicts affecting service.
- AGAmable GonzalezDec 27, 20255.0Excelente la atención
- HWHallie WilliamsDec 20, 20251.0I’ve been a few times. Each time, no food is ever ready. They wait five minutes after payment to even start making food. All the employees are too busy playing on their phones, and messing around, and barely work. The tables are always dirty. They do not wash their hands and use gloves before touching food. A lot of cussing, and inappropriate conversations. Employees sitting around. Terrible service all together.
- OBOmar BoomDec 19, 20251.0I went to there website and ordered delivery. they said that it would be 55 to 70 minutes. i never even received crap. when i called them the lady there had attitude and never even helped me in any way. i asked for a refund and they hung up on me!
- BOBrandon OuelletteNov 30, 20251.0I ordered my food at 1:21 pm in store and to-go. The family that ordered before me got their food, ate, and left before my order was ready. There were some orders placed after me as well that were prepared first. I ordered 2 meals, a 10 piece boneless combo and 5 piece crispy tender combo. At 50 minutes, I asked for a refund. The dude working the counter was friendly and sympathetic enough and said the manager had to refund it, a short Hispanic woman with gauged ears with star shaped inserts. "He'll have to wait" was her response. So I waited. During this time, she dropped a pair of red tongs on the floor and then threw them (the staff was beefing and cursing at each other the whole time) under a table and went back preparing food without changing gloves or washing her hands. Turns out it was my food. And the fries were not how I ordered them. At an hour, I kinda yelled behind the counter that I would like to leave since I've already been there an hour. I was told yet again that I'd have to wait because they were busy. People waited to order and left without ordering because of the wait. As I mentioned the staff was yelling and cursing at each other, I assume it was at the GMs because the staff was asking for help and to have coverage to go on break/lunch and eventually just walked off. In the end, I finally got my refund at a hour and 15 mintues, by the other GM, a dude, who was also there and observed everything. This place is so horribly mismanaged by two uncaring GMs. Do yourself a favor and go literally anywhere else.
- AAAmberNov 29, 20252.0Such rude employees. My son was given a broken cup and when he spilled his drink the worker was super rude to him. The food was just okay but the fries were cold as per usual. The need to hire better workers
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings does Wingstop Smyrna Sam Ridley Pkwy W. offer?
Wingstop Smyrna Sam Ridley Pkwy W. offers classic and boneless wings, as well as tenders, with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the daily operating hours for Wingstop Smyrna?
Wingstop Smyrna is open Monday through Thursday and Sunday from 10:30 AM to 12:30 AM, and on Friday and Saturday from 10:30 AM to 1:00 AM.
Does Wingstop Smyrna offer delivery and pickup services?
Yes, Wingstop Smyrna offers in-store pickup, delivery, same-day delivery, and no-contact delivery options.
Is there a drive-through service at Wingstop Smyrna?
No, Wingstop Smyrna does not have a drive-through service; it is closed every day for drive-through hours.
How can I place an order online for Wingstop Smyrna?
You can order online for carryout or delivery at https://www.wingstop.com/location/wingstop-1529-smyrna-tn-37167/menu or through the Wingstop mobile app available on iOS and Android.
What payment options does Wingstop Smyrna accept?
Wingstop Smyrna accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Wingstop Smyrna located?
Wingstop Smyrna is located at 443 Sam Ridley Pkwy W., Smyrna, TN 37167, United States.
What nearby places can I visit around Wingstop Smyrna?
Nearby places include D&d Nail Spa and Skyxx Nail Spa for beauty services, Maro's Gyro for Greek fast food, and The Casual Pint of Smyrna for drinks and dining.
How can nearby nail salons complement my visit to Wingstop Smyrna?
You can enjoy a beauty treatment at nearby Skyxx Nail Spa or D Nail Spa before or after savoring delicious wings at Wingstop Smyrna, making for a convenient and relaxing outing.
What other dining options are near Wingstop Smyrna for a varied meal experience?
Alongside Wingstop, you can visit Golden China for Chinese cuisine, La Siesta for Tex-Mex flavors, and Maro's Gyro for Greek fast food nearby to diversify your meal choices.