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Wingstop

2.5
(412 reviews)

Business Details

443 Sam Ridley Pkwy W., Smyrna, TN
37167, United States
(615) 625-3853
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Smyrna Sam Ridley Pkwy W.. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
443 Sam Ridley Pkwy W., Smyrna, TN
37167, United States

Hours

Reviews

2.5
412 reviews
5 stars
101
4 stars
42
3 stars
27
2 stars
26
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food quality, including cold, soggy, or improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and improper food handling practices.

Management Concerns

Many customers expressed dissatisfaction with management, citing disorganization and lack of oversight as contributing factors to their negative experiences.
  • BJ
    Bethany Jackson
    Feb 24, 2026
    1.0
    Ordered from them and the door dasher called and told me the restaurant was closed. I called the restaurant and a woman picked up the phone when I explained that the dasher was there. She was very adamant that they gave all orders out. When I asked if she could check. She said there wasn’t a way for her to check. I can’t cancel with DoorDash as it’s already in progress with the restaurant so I would get 0$ refund and waste money.
  • CG
    Carolina Gomez
    Feb 9, 2026
    1.0
    horrible service . was greeted by a worker named ajaila a min later after recognizing me while she was on her phone. place an order ahead of time ( 2 hrs in advance to be specific) upon arrival a woman by the name of Ajaila told my husband there wasn’t an order placed under my name . sent my husband my screenshot of my order , he showed ajaila and said “well it hasn’t showed up on our screen” . he proceeded to ask for a timing when it’d be done. once again ajaila told my husband 15-30 mins. he had asked if she was sure and she proceeded to answer with a “ if not you can wait all day” unprofessional to a loyal customer for years. staff has just gotten worse on every visit. asked for corporate number and she said she didn’t know it and to google it ourselves.
  • AG
    Amable Gonzalez
    Dec 27, 2025
    5.0
    Excelente la atención
  • HW
    Hallie Williams
    Dec 20, 2025
    1.0
    I’ve been a few times. Each time, no food is ever ready. They wait five minutes after payment to even start making food. All the employees are too busy playing on their phones, and messing around, and barely work. The tables are always dirty. They do not wash their hands and use gloves before touching food. A lot of cussing, and inappropriate conversations. Employees sitting around. Terrible service all together.
  • OB
    Omar Boom
    Dec 19, 2025
    1.0
    I went to there website and ordered delivery. they said that it would be 55 to 70 minutes. i never even received crap. when i called them the lady there had attitude and never even helped me in any way. i asked for a refund and they hung up on me!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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