Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer experiences with service were inconsistent, with reports of both friendly staff and rude employees.
Food Quality
Many customers noted issues with food quality, including cold meals, incorrect orders, and unsatisfactory presentation.
Cleanliness
Several reviews highlighted cleanliness issues in the restaurant, including dirty tables and unsanitary conditions.
Speed of Service
Customers frequently mentioned slow service, particularly during busy hours, with some expressing frustration over long wait times.
CC
Cassie Carter
Feb 17, 2026
1.0
Rudest people i have ever encountered
MT
Matthew Taylor
Feb 10, 2026
5.0
Not bad, took a while to get the food though
BM
Brandi Myers
Feb 8, 2026
5.0
The staff here went above and beyond to make me feel like a valued customer! The food was hot and delicious too
KD
Kyle (Cowabunga Dude)
Jan 26, 2026
3.0
Went through drive and ordered the baconator and was extremely underwhelmed. No where near the picture.
LR
Lee Roberts
Jan 22, 2026
4.0
Grabbed junior cheeseburger deluxe, Large chili, medium fries and drink to go. Received two small chili bowls since they were out of large bowls. Store was clean and server polite. Quiet and not crowded.
What are the operating hours for Wendy's at 490 Sam Ridley Pkwy W, Smyrna, TN?
This Wendy's location is open daily from 6:00 AM to 1:00 AM, including the drive-thru service.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 490 Sam Ridley Pkwy W has a drive-thru open daily from 6:00 AM to 1:00 AM.
Is breakfast served at the Wendy’s in Smyrna, TN?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy’s food for delivery or takeout from this location?
Yes, delivery and takeout are available. You can order via the Wendy's app or through order.wendys.com for this location.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's location in Smyrna?
You can reach the Customer Care team through live chat on their website, call 888-624-8140, fill out the customer satisfaction survey online with your receipt info, or call the location directly at (615) 984-4362.
Where can I find the menu and nutritional information for Wendy's Smyrna location?
Menu prices, nutrition, and allergen info can be found on the Wendy's menu website, mobile app, or in-restaurant upon request.
What nearby places can I visit around Wendy’s at Sam Ridley Pkwy W?
Nearby you have Verizon for mobile needs, Shell gas stations for refueling, Twice Daily convenience stores, Relax & Repair beauty and spa services, and Waffle House for breakfast dining.
Are there other fast food options near the Wendy's at 490 Sam Ridley Pkwy W?
Yes, nearby fast food restaurants include Chick-fil-A and Helen's Hot Chicken, providing more choices in the area.
What healthcare services are available near Wendy's in Smyrna?
Nearby healthcare options include Prime Obstetrics and Gynecology, Cedar Grove Medical, John Daniel Rudd MD, Feltz Therapy, and Sage Dental of Smyrna.
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