Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting long wait times and incorrect orders.
Food Quality
There were numerous complaints about food being cold, overcooked, or not fresh, with some customers noting a decline in quality compared to previous visits.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted enjoyable food experiences.
NN
Nardy
2 days ago
5.0
Good service
DC
Don Cobb
Feb 22, 2026
1.0
Took our money and made us wait outside for a very long time
Do not go through the drive through
Better yet dont eat here
JM
John Morton
Feb 19, 2026
1.0
Food was ok but service was awful and rude and place was dirty and smelled like bleach
JS
J St-James
Feb 6, 2026
5.0
Super friendly at the drive thru.... and hey... buy the frosty card... totally worth it
TB
Todd B
Jan 15, 2026
3.0
I work nearby and have went to both Smyrna Wendy’s locations many times. In the past, the S. Lowry St. location has always been the better of the two and great in all areas. A good track record, to be sure.
BUT, I hadn’t been there in a while and the following is based on two recent visits to the S. Lowry Wendy’s location.
It was down a notch.
-Personally, I think Wendy’s normally has the best fast food french fries. Not these two visits. Soggy and under cooked.
-BBQ sauce? Nope, they were out (on one visit).
-Nuggets tasted like the oil needed to be changed. They had that fishy type taste (on one visit).
-The burgers weren’t bad but, not as good as before.
Also, I noticed that a couple of great, longtime employees (that I almost always saw at lunchtime) weren’t there for either visit. Maybe just a coincidence.
What are the operating hours for the drive-thru at Wendy's in Smyrna, TN?
The drive-thru is open daily from 7:00 AM to midnight.
Is the Wendy's location at 241 S Lowry St in Smyrna currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or at order.wendys.com for pickup, delivery, or drive-thru.
What payment options does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the Wendy's menu website, mobile app, and in-restaurant nutrition posters.
Is there a contact number for this Wendy's location?
Yes, you can call them at (615) 984-4330 for questions or feedback.
What are some nearby food options around Wendy's in Smyrna?
Nearby food options include Hardee's, Pupuseria y Restaurante La Nueva Jerusalem, variedad Jackie, and The Peach Cobbler Factory.
Are there nearby retail or service stores close to Wendy's?
Yes, nearby are Sherwin-Williams, Harbor Freight, AutoZone, Carquest Auto Parts, and Family Dollar for shopping and services.
Where can I go for beauty and personal care near Wendy's Smyrna?
Nearby salons and spas include Paris Nails, Above The Twisted Edge, Bossa Beauty Spa, La Diferencia Barber Shop and Beauty Salon, Barberia los Panas la diferencia, and Osman Barbershop.
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