Wendy's

3.9
1275 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
241 S Lowry St, Smyrna, TN
37167, United States

Hours

Reviews

3.9
1,275 reviews
5 stars
568
4 stars
333
3 stars
169
2 stars
61
1 star
144

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Service Quality

Feedback highlighted a mix of friendly and rude service, with some customers praising individual staff while others complained about management and overall staff behavior.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold, overcooked, or stale items, alongside some positive mentions of fresh food.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and poor hygiene practices among staff.

Wait Times

Customers experienced long wait times, particularly during busy periods, leading to frustration with service efficiency.
  • JP
    Jamie Paffhausen
    Dec 10, 2025
    5.0
    This place is awesome! Talk to Tyler he'll take care of you!
  • CD
    Crystal D
    Dec 7, 2025
    5.0
    This location got extremely busy today with the Christmas parade happening soon. They did not hesitate to quickly get every customer taken care of, without the long wait we were expecting. They had a large mobile order come in too and were still able to get everyone taken care of.
  • AA
    Ahh Ahh
    Dec 6, 2025
    1.0
    Don’t come here unless you want roaches in your food and rude management
  • KB
    kasey bryant
    Dec 2, 2025
    5.0
    Shoutout to Augustus at the cash register for super friendly service, he’s definitely one of the better ones at the window.
  • JY
    Joey YI
    Nov 28, 2025
    1.0
    Dude at the drive thru was rude from the jump, sounded irritated from every order i made, then when he gave us our food i asked for ranch. Then he said “its in the bag”. I didnt even ask for it beforehand. The most rude experience ive ever had.

Frequently Asked Questions About Wendy's

Is #626 Smyrna Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Smyrna, TN?

The drive-thru is open daily from 7:00 AM to midnight.