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Wendy's

3.9
(1284 reviews)

Business Details

241 S Lowry St, Smyrna, TN
37167, United States
(615) 984-4330

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
241 S Lowry St, Smyrna, TN
37167, United States

Hours

Reviews

3.9
1,284 reviews
5 stars
573
4 stars
333
3 stars
171
2 stars
61
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting long wait times and incorrect orders.

Food Quality

There were numerous complaints about food being cold, overcooked, or not fresh, with some customers noting a decline in quality compared to previous visits.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted enjoyable food experiences.
  • NN
    Nardy
    2 days ago
    5.0
    Good service
  • DC
    Don Cobb
    Feb 22, 2026
    1.0
    Took our money and made us wait outside for a very long time Do not go through the drive through Better yet dont eat here
  • JM
    John Morton
    Feb 19, 2026
    1.0
    Food was ok but service was awful and rude and place was dirty and smelled like bleach
  • JS
    J St-James
    Feb 6, 2026
    5.0
    Super friendly at the drive thru.... and hey... buy the frosty card... totally worth it
  • TB
    Todd B
    Jan 15, 2026
    3.0
    I work nearby and have went to both Smyrna Wendy’s locations many times. In the past, the S. Lowry St. location has always been the better of the two and great in all areas. A good track record, to be sure. BUT, I hadn’t been there in a while and the following is based on two recent visits to the S. Lowry Wendy’s location. It was down a notch. -Personally, I think Wendy’s normally has the best fast food french fries. Not these two visits. Soggy and under cooked. -BBQ sauce? Nope, they were out (on one visit). -Nuggets tasted like the oil needed to be changed. They had that fishy type taste (on one visit). -The burgers weren’t bad but, not as good as before. Also, I noticed that a couple of great, longtime employees (that I almost always saw at lunchtime) weren’t there for either visit. Maybe just a coincidence.

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at Wendy's in Smyrna, TN?

The drive-thru is open daily from 7:00 AM to midnight.

Is the Wendy's location at 241 S Lowry St in Smyrna currently open?

Yes, this Wendy's location is open and committed to serving quality food every day.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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