Taco Bell

2.9
704 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 565 Sam Ridley Pkwy W in Smyrna. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
565 Sam Ridley Pkwy W, Smyrna, TN
37167, United States

Hours

Reviews

2.9
704 reviews
5 stars
204
4 stars
112
3 stars
77
2 stars
45
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Customers reported issues with food quality, including stale items, incorrect orders, and food that was cold or poorly prepared.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and concerns about food handling.

Kiosk Policy

Many customers expressed frustration with the mandatory use of kiosks for ordering, especially for those needing special preparations.
  • VB
    Victoria Bates
    Dec 30, 2025
    2.0
    Really not sure why diced onions would go on a quesadilla. Especially 2 of them when that’s not how they’re made or how they were ordered. Of course we didn’t know until we got home and they can only refund if you’re at the store 😢
  • PC
    Paige Courtney
    Dec 23, 2025
    1.0
    They left 2 items out our drive thru order and then when I went back to the window they only gave one missing item and closed the window so I couldn’t communicate. Terrible service
  • TS
    Tracy Shelton
    Dec 23, 2025
    1.0
    People hollaring in back....pitiful unwelcomung service...sloppily make food...the 2nd worst TB i have ever visited
  • AH
    A little taste of heaven
    Dec 21, 2025
    1.0
    This Taco bell should be shut down i can't have bacon i ordered sausage they put bacon anyways and now im at the emergency room and the manager Layla hung the phone up in my face when I asked her name so I called back and videoed the conversation with another rude male employee who answered the phone these people area liability to this company they have no regard for people and people's healthi hope they don't have children because either they do DCS needs to be making some home visits
  • HM
    Hollie Michels
    Dec 18, 2025
    1.0
    If i could give zero stars that's exactly what it would have been. This location is horrible. Rude. Unprofessional. Messed up my order so when they fixed it they made it as messy as possible. Couldn't even close the shell. They gave us our dine in food in a bag.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 565 Sam Ridley Pkwy W in Smyrna?

The drive-through is open from 8:00 AM to 1:00 AM Monday, Wednesday, Friday, Saturday, and Sunday; from 9:15 AM to 1:00 AM on Tuesday; and from 8:30 AM to 1:00 AM on Thursday.

Where is this Taco Bell located?

It is located at 565 Sam Ridley Pkwy W, Smyrna, TN 37167, USA.