Papa Johns Pizza

3.4
350 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Smyrna, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Smyrna pizza for any occasion. Call us for pizza delivery in Smyrna or stop by 830 Nissan Dr for carryout to order the best pizza in Smyrna, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
830 Nissan Dr, Smyrna, TN
37167, United States

Hours

Reviews

3.4
350 reviews
5 stars
153
4 stars
56
3 stars
26
2 stars
22
1 star
93

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported late deliveries, with some orders arriving over two hours late and cold.

Order Accuracy

Many reviews highlighted problems with incorrect orders, including missing items and wrong toppings.

Customer Service

Feedback indicated poor customer service experiences, with rude staff and unhelpful management responses.

Food Quality

While some customers praised the pizza, others complained about cold, burnt, or poorly prepared food.

Positive Staff Interactions

A few customers noted friendly and helpful staff, particularly during in-store visits.
  • AD
    Abraham Derbo
    Nov 11, 2025
    1.0
    This Papa Johns was my go to pizza place, but after today order not anymore, dont hate on me but I always order cheese and grilled chicken with pineapple pizza and its usually around 28-32$ 34$ when i add tip but when i was ordering today it was 37 dollars no tip included, that is ridiculous, so i cancelled the order. when i ordered the EXACT same thing at Dominos it was 21$ no tip included by the way. ALSO the cashier was VERY disrespectful, she had this mood in her voice but i was just thinking "maybe she had a bad day" but soon i had little to no empathy for her, she told my order then tried hanging up the phone without even telling me the price, then she hung up when i was trying to ask for a discount, seriously not tryna be rude but fix that attitude. Dominos may be my new go to area now.
  • PM
    Pierina Matos
    Nov 1, 2025
    1.0
    Quise hacer una orden a las 12:15am y la chica me Dijo que ya estaba cerrada
  • TW
    Trevon Williams
    Oct 16, 2025
    1.0
    I found a strand of hair in my cheese pizza a couple weeks ago. spoke to a Jessica on the phone she stated she’d put a credit on my number. couple weeks later i tried to pick up the replacement and an middle aged white man with few teeth whom i spoken to was very shaken and defensive quickly. I asked to speak to jessica. he stated” i can’t give out my employees names” while shaking with a trembling voice which was strange because that’s not what i asked . I began to show him the picture and he stayed “ i can take pictures too.” “u did not order from this store” i don’t know what the defensiveness was from considering i was very calm and had a low tone and he still asked me to speak lower. do not eat here. 0/10 !!
  • PG
    Peter Glass
    Jul 21, 2025
    5.0
    Pizza was steaming hot after delivery—soooo delicious!
  • MM
    M M
    Jun 21, 2025
    5.0
    Jason and Evan are both super nice and really great at their jobs! When you think good customer service has disappeared they give you hope again! Thanks guys!

Frequently Asked Questions About Papa Johns Pizza

What are the typical operating hours for Papa Johns Pizza in Smyrna, TN?

Papa Johns Pizza in Smyrna is open from 10:00 AM to midnight Sunday through Thursday, and from 10:00 AM to 1:00 AM on Fridays and Saturdays.

Does Papa Johns Pizza in Smyrna offer delivery services?

Yes, Papa Johns Pizza offers delivery services including no-contact delivery for customer safety.