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Jimmy John's

3.8
(178 reviews)

Business Details

812 Nissan Dr, Smyrna, TN
37167, United States
(615) 984-4456
https://locations.jimmyjohns.com/tn/smyrna/sandwiches-3812.html

About

Sandwich Restaurant

Location

Jimmy John's
812 Nissan Dr, Smyrna, TN
37167, United States

Hours

Reviews

3.8
178 reviews
5 stars
99
4 stars
24
3 stars
11
2 stars
10
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised staff for friendliness and efficiency, while others reported rude interactions and order mistakes.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly with online orders.

Food Quality

Generally positive remarks about the freshness and taste of the sandwiches, though some customers experienced issues with soggy bread and unappetizing presentations.

Cleanliness

Many customers noted that the location is clean and well-maintained.

Speed of Service

Service speed is often highlighted positively, with many customers appreciating the quick preparation of their orders.
  • TS
    T s
    Oct 26, 2025
    1.0
    They dont have everything like the one by home depot, service was crap they wasn't listening to hear me to know what I wanted on my sandwich and when I asked if they have (dada) they give a deer in headlights look like they dont know what it is but clearly displays it on menu
  • S
    # s
    Sep 19, 2025
    5.0
    Katie and Donovan were class acts with their superior customer service! Fresh food, fast and with a smile. Try them out today! P.s. they deserve a big raise!
  • TO
    Tiffany O'Donnell
    Sep 10, 2025
    3.0
    I can see why this location has low reviews. I feel like the customer service is lacking and they also forgot my pickle. This is my first time trying Jimmy John’s. The sub itself was good though.
  • JB
    Johneydenise Barnhill
    Jul 23, 2022
    3.0
    Got the chicken wrap that was very good. Was in & out. Was a to-go order that was just handed sandwich. Had to ask for bag but no napkins. Staff not very attentive.
  • EG
    Em G
    Jun 29, 2021
    2.0
    We've been here twice in the last month and both times they messed up our order in more than one way. They always leave off toppings you pay extra for which is really annoying. I don't think we'll be back.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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