Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 311 Sam Ridley Parkway West in Smyrna is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,305 reviews
5 stars
820
4 stars
290
3 stars
112
2 stars
36
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Issues
Several customers reported long wait times and poor service, including unprofessional behavior from staff.
Food Quality
While many praised the burgers and fries, there were complaints about food temperature, seasoning, and incorrect orders.
Pricing Concerns
Many reviews highlighted the high prices, with some customers feeling that the cost did not match the quality of the food.
Cleanliness
The restaurant was generally noted for being clean, although some customers mentioned issues with the dining area.
Customer Experience
Overall, customer experiences varied widely, with some praising the staff and food while others expressed disappointment in service and order accuracy.
- ECEllen Chavez-RangelNov 14, 20255.0Great crew! I enjoyed my meal so much✌️
- MSMatt SomerlotNov 7, 20255.0Great location for takeout on a road trip. Corey and Nate (always get the names!) greeted me with smiles and a helpful attitude. I had ordered ahead and it was ready exactly on time. And the food itself was top notch. For once my fries weren’t soggy! Highly recommend this particular outpost of Five Guys. The entire crew will make it worth your while!
- CCChase CartwrightOct 25, 20251.0I waited 15 minutes for my two uber orders while people walking in the front door after me get their food first.
- BGB GoodOct 15, 20255.0i tried giving them a review with a receipt and it never worked. To the manager I told I'd do it, I tried. Here is a 5star review though. Y'all were slammed and the coordination and team work was great to watch. I appreciate the great food and I'll be back soon.
- CAChristina AlawiSep 9, 20252.0This is the first time I’ve had a complaint at this location but almost everything about this experience was poor. I called my order in and the young man was very polite. I was told it would be ready in 10 minutes. I leave my house and get there and I’m waiting 10 more minutes. While I’m waiting for my food, out of the 4 or 5 employees that are on shift, 3 of them are standing around talking loudly and doing nothing in the corner. They’re swearing and talking about fighting. They had about 6 orders total the entire time I was there. And when I got home, the burgers weren’t as warm, were bland and the fries were barely seasoned and weren’t cooked long enough, they were limp. So, the order took double the time to make, the quality was poor and I had to stand and watch them sit with my food in the bag while they talk about fighting, laughing and are cussing left and right. For the price of the food, service and quality should be top notch. Do better.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 311 Sam Ridley Parkway West accept reservations?
Five Guys does not accept reservations at this location.
What are the regular opening hours for Five Guys in Smyrna?
Five Guys is open daily from 10:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Friday and Saturday.
Does this Five Guys location offer delivery, and if so, what are the delivery hours?
Yes, delivery is available daily from 10:00 AM to 9:30 PM on weekdays and Sunday, and until 10:30 PM on Friday and Saturday.
Can customers order Five Guys food online or through an app?
Yes, customers can order Five Guys using their app available on both Apple and Android stores, or online at https://order.fiveguys.com/location/smyrna-town-square/menu.
Are there options for customizing burgers and milkshakes at this Five Guys?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your cravings.
What types of payment are accepted at the Smyrna Five Guys?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is Five Guys in Smyrna wheelchair accessible and family-friendly?
Yes, this location has wheelchair accessible parking, entrances, seating, and restrooms, and it welcomes children with a children's menu and high chairs available.
What dining options are available at Five Guys Smyrna?
They offer dine-in, delivery, and in-store pickup services.
What nearby medical and dental facilities can customers visit when they come to Five Guys in Smyrna?
Nearby medical and dental facilities include Village Crest Family Dental, Benchmark Physical Therapy Smyrna - West, Rock Springs Family Chiropractic, M.City Endodontics, and Apex Endodontics of Smyrna, which can be convenient for appointments before or after dining at Five Guys.
What nearby restaurants are close to Five Guys Smyrna, and how can visitors combine visits?
Nearby restaurants include Gordons's Chicken, Oscar's Taco Shop, Firehouse Subs, and Toot's. Customers can enjoy a variety of dining options in the area, making it a convenient spot to explore different menus and flavors before or after visiting Five Guys.
Are there beauty and wellness services near Five Guys Smyrna that customers might visit?
Yes, customers can find nearby beauty and wellness services such as Smyrna Nail Bar, Wet Kutz Plus, Shades Of Beauty615, T'zers Hair Gallery, and Hot Spot Tanning, perfect for combining a meal with personal care appointments.