Brand Certified
Five Guys
4.4(1313 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
311 Sam Ridley Parkway West, Smyrna, TN
37167, United States
Certified by Five Guys • Mar 01, 2026
(615) 751-3065
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/311-sam-ridley-parkway-west
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 311 Sam Ridley Parkway West in Smyrna is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.4
1,313 reviews
5 stars
824
4 stars
291
3 stars
114
2 stars
36
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting they were delicious and fresh, though some experienced issues with food preparation and seasoning.
Service Issues
Several reviews highlighted poor communication and service, including long wait times and incorrect orders, which detracted from the overall experience.
Pricing Concerns
Many customers felt the prices were high for the portion sizes and quality, leading to complaints about value for money.
Staff Attitude
While some reviews commended the friendliness of the staff, others reported unprofessional behavior from certain employees, impacting customer satisfaction.
Cleanliness
The restaurant was often noted for being clean, contributing positively to the dining experience.
- TBTee BryantFeb 17, 20263.0This is only my third time at this location and the first two times were Great but this last time I was very disappointed. We ordered two burgers, a large fry, and milkshake. My large fry the cup was half way filled and barely any fries in the bag, they forgot my milkshake and it was made poorly when I returned to get it. I understand employees have an off day but for the amount you pay for the food, it should be on point every time. The young people who work here need a team meeting and a talk about being professional and caring about your job and customers.
- BAbria allenJan 22, 20263.0I ordered a little cajun fry today. They skimped me on the fries. We already pay $5.00 just for fries. And the light skin skinny girl came took the bag and just put like 10 more fries in there. And I believe the last I checked the customer is always right. Please do better with the fry proportions size. Little cajun supposed to feed atleast 2 people. If I wanted a large fry for 1. I would’ve went elsewhere. Please do better for future reference. Thank you! 😊
- CZCharlie ZelayaJan 18, 20261.0Terrible at communication. Will have you wait a while only to tell you that someone else took your order and then decided to shrug it off and tell you they’re not remaking it.
- JHJeff HollowayJan 18, 20264.0The burgers were great, but the freestyle beverage machine only had a couple of choices. No one warned me about the limited beverage options when I was ordering a drink.
- RRrusty rodgersDec 21, 20255.0Always good food, plenty of fries in the bag.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 311 Sam Ridley Parkway West accept reservations?
Five Guys does not accept reservations at this location.
What are the regular opening hours for Five Guys in Smyrna?
Five Guys is open daily from 10:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Friday and Saturday.
Does this Five Guys location offer delivery, and if so, what are the delivery hours?
Yes, delivery is available daily from 10:00 AM to 9:30 PM on weekdays and Sunday, and until 10:30 PM on Friday and Saturday.
Can customers order Five Guys food online or through an app?
Yes, customers can order Five Guys using their app available on both Apple and Android stores, or online at https://order.fiveguys.com/location/smyrna-town-square/menu.
Are there options for customizing burgers and milkshakes at this Five Guys?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your cravings.
What types of payment are accepted at the Smyrna Five Guys?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is Five Guys in Smyrna wheelchair accessible and family-friendly?
Yes, this location has wheelchair accessible parking, entrances, seating, and restrooms, and it welcomes children with a children's menu and high chairs available.
What dining options are available at Five Guys Smyrna?
They offer dine-in, delivery, and in-store pickup services.
What nearby medical and dental facilities can customers visit when they come to Five Guys in Smyrna?
Nearby medical and dental facilities include Village Crest Family Dental, Benchmark Physical Therapy Smyrna - West, Rock Springs Family Chiropractic, M.City Endodontics, and Apex Endodontics of Smyrna, which can be convenient for appointments before or after dining at Five Guys.
What nearby restaurants are close to Five Guys Smyrna, and how can visitors combine visits?
Nearby restaurants include Gordons's Chicken, Oscar's Taco Shop, Firehouse Subs, and Toot's. Customers can enjoy a variety of dining options in the area, making it a convenient spot to explore different menus and flavors before or after visiting Five Guys.
Are there beauty and wellness services near Five Guys Smyrna that customers might visit?
Yes, customers can find nearby beauty and wellness services such as Smyrna Nail Bar, Wet Kutz Plus, Shades Of Beauty615, T'zers Hair Gallery, and Hot Spot Tanning, perfect for combining a meal with personal care appointments.
Brand Certified Facts from Five Guys
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