Dunkin'

3.6
677 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Smyrna, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1041 Sgt Asbury Hawn Way, Smyrna, TN
37167, United States

Hours

Reviews

3.6
677 reviews
5 stars
308
4 stars
113
3 stars
70
2 stars
38
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including long wait times, rude staff, and incorrect orders.

Management Issues

Many reviews indicated a lack of effective management, leading to disorganization and untrained staff.

Product Availability

Frequent complaints about being out of stock on popular items, including donuts and drinks.

Customer Experience

Overall customer experience was negatively impacted by staff attitudes and service delays.

Mixed Reviews

Some customers had positive experiences with friendly staff and good products, but these were overshadowed by negative feedback.
  • NM
    Nick Maddox
    Nov 11, 2025
    1.0
    Please don’t go there staff will directly ignore you
  • CL
    Car Legends
    Oct 4, 2025
    1.0
    Baddest place ever I stand there for hours nobody even asked me. Hey how can I help you or what do you want?
  • DH
    Destinee Hudson
    Sep 27, 2025
    1.0
    Worst Dunkin ever. Service is terrible. Please don’t go here.
  • BS
    Becca S
    Sep 17, 2025
    2.0
    I haven't been to a baskin Robbins in years, but recently moved back to this area and have been having a craving for the reeses peanut butter sundae. So I ordered one. I wish I had gotten one! I'm not sure what this lady made me, but it was not even close to what I had ordered. Then on top of it, covered with it whip cream to the point where I couldn't see the ice cream, I wasn't in a position to watch her making it, so I had to take it on faith, she knew what she was doing. Upon getting home, craving my sundae, I scraped off the whip cream, to find nuts, & chocolate ice cream, with a cherry.. I was instantly very upset. For literally 1 scoop of ice cream, 8 pieces of nuts, 1 cherry, and enough whip cream to gag a mule, cost me $7.50! Which I wouldn't have had an issue with, IF IT'S WHAT I HAD ORDERED! It's not like they were busy, as I was literally the only one in the place besides the lady that worked there! She was nice enough, just had NO idea on how to make what I asked for... major disappointment!! I hope there's others still sins so I can try a different location because I won't be back to this one...
  • NR
    Nohemi Rivera
    Aug 23, 2025
    1.0
    Service was awful

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Smyrna, TN?

Dunkin' in Smyrna is open Monday to Saturday from 4:30 AM to 10:00 PM and on Sunday from 6:00 AM to 10:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this location offers both delivery and curbside pickup services.