Dunkin'

3.9
728 reviews
Decked Out Lattes
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Business Details

561 Sam Ridley Pkwy W, Smyrna, TN
37167, United States
(615) 462-5450
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Smyrna, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
561 Sam Ridley Pkwy W, Smyrna, TN
37167, United States

Hours

Reviews

3.9
728 reviews
5 stars
385
4 stars
142
3 stars
71
2 stars
38
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report rude interactions and slow drive-thru times.

Order Accuracy

Many customers express frustration with incorrect orders and items missing from their orders, indicating a need for improvement in order accuracy.

Food Quality

Feedback on food quality is inconsistent, with some customers enjoying fresh items while others complain about stale donuts and poorly prepared food.

Cleanliness

The cleanliness of the location is generally noted positively, although some reviews mention issues with dirty conditions.

Customer Loyalty

Despite negative experiences, several customers express loyalty to the brand, highlighting good past experiences and a preference for Dunkin over competitors.
  • JC
    Jennifer Cherrone
    Nov 17, 2025
    1.0
    Employees with no initiative & had me waiting to order at the drive thru speaker for 35+ minutes with only 3 cars in line.
  • JC
    Jessica Crane
    Nov 11, 2025
    3.0
    They forgot my cream on the side but the girl at the window was very friendly.
  • CB
    Cher Bear
    Nov 8, 2025
    3.0
    Felt invisible as a customer as no real urgency to wait on me and I had one drink. Took approximately 10 mins to receive it and their drive thru is always busy and the mobile orders were made constantly. I feel like it was so robotic and no one said much of anything to me, not a good feel. But then again customer service with at least a smile isn’t what it used to be.
  • FB
    Fraya Brown
    Nov 8, 2025
    5.0
    Drunken Donut saved the day. After waiting over 30 minutes for Starbucks to open I left and came to Drunken Donut. Thank you 😊
  • AD
    Amber Dunaway
    Oct 30, 2025
    2.0
    So this used to be my favorite Dunkin. I won’t be returning. I had my coffee made, it was wrong, so I went back in to get it remade and I took a sip and sucked a hair through the straw and there was another floating at the top. How gross! The other coffee I had was a midnight which is supposed to be strong, tasted like tea. The manager was very apologetic and sweet and gave me free donuts.
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Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Smyrna, TN?

Dunkin' Smyrna is open Monday to Thursday from 4:30 AM to 9:00 PM, Friday from 4:30 AM to 8:00 PM, Saturday from 5:00 AM to 10:00 PM, and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location has a drive-thru available for convenient ordering.