Dunkin'

3.9
731 reviews
Get DirectionsCallWebsite

Business Details

561 Sam Ridley Pkwy W, Smyrna, TN
37167, United States
(615) 462-5450
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Smyrna, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
561 Sam Ridley Pkwy W, Smyrna, TN
37167, United States

Hours

Reviews

3.9
731 reviews
5 stars
386
4 stars
143
3 stars
71
2 stars
39
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

There were numerous complaints about incorrect orders, including missing items and wrong food or drink preparations.

Customer Service

While some customers praised friendly staff, others experienced rude service and a lack of urgency, leading to a negative overall impression.

Food Quality

Several reviews mentioned issues with food quality, including stale donuts, poorly prepared sandwiches, and drinks that tasted off.

Cleanliness

The cleanliness of the location received mixed feedback, with some customers noting it was clean while others reported dirty conditions.
  • JC
    Jennifer Cherrone
    Nov 17, 2025
    1.0
    Employees with no initiative & had me waiting to order at the drive thru speaker for 35+ minutes with only 3 cars in line.
  • JC
    Jessica Crane
    Nov 11, 2025
    3.0
    They forgot my cream on the side but the girl at the window was very friendly.
  • CB
    Cher Bear
    Nov 8, 2025
    3.0
    Felt invisible as a customer as no real urgency to wait on me and I had one drink. Took approximately 10 mins to receive it and their drive thru is always busy and the mobile orders were made constantly. I feel like it was so robotic and no one said much of anything to me, not a good feel. But then again customer service with at least a smile isn’t what it used to be.
  • FB
    Fraya Brown
    Nov 8, 2025
    5.0
    Drunken Donut saved the day. After waiting over 30 minutes for Starbucks to open I left and came to Drunken Donut. Thank you 😊
  • AD
    Amber Dunaway
    Oct 30, 2025
    2.0
    So this used to be my favorite Dunkin. I won’t be returning. I had my coffee made, it was wrong, so I went back in to get it remade and I took a sip and sucked a hair through the straw and there was another floating at the top. How gross! The other coffee I had was a midnight which is supposed to be strong, tasted like tea. The manager was very apologetic and sweet and gave me free donuts.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Smyrna, TN?

Dunkin' Smyrna is open Monday to Thursday from 4:30 AM to 9:00 PM, Friday from 4:30 AM to 8:00 PM, Saturday from 5:00 AM to 10:00 PM, and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location has a drive-thru available for convenient ordering.