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Dairy Queen Grill & Chill

3.6
(742 reviews)

Business Details

420 Sam Ridley Pkwy W, Smyrna, TN
37167-5620, United States
(615) 462-5906
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
420 Sam Ridley Pkwy W, Smyrna, TN
37167-5620, United States

Hours

Reviews

3.6
742 reviews
5 stars
347
4 stars
132
3 stars
59
2 stars
52
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude staff, long wait times, and incorrect orders.

Food Quality

Several customers reported issues with food quality, including cold and improperly prepared items, while some praised specific menu items like Blizzards.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.

Management Issues

Reviews frequently pointed to poor management practices, including staff shortages and lack of training, leading to operational inefficiencies.

Positive Experiences

Despite the negative feedback, some customers noted friendly staff and enjoyable food experiences, particularly with ice cream treats.
  • CJ
    Christopher Jones
    1 day ago
    2.0
    Why do the lights turn off at 8? I can’t even see the menu. how am I supposed to know what I want? And their out of brownie
  • RD
    Ralph Downing
    Feb 22, 2026
    5.0
    Enjoyed my cheeseburger and fries!
  • TM
    Tasha Murray
    Jan 21, 2026
    5.0
    Laniyah was super nice. She took care me at the drive thru window and was very nice and handled my food with care instead of slanging it out the window. Thank you Laniyah keep up the good customer service and for making sure everything was in my bag and food was fresh and hot
  • 88
    8400TACTACAM
    Jan 17, 2026
    1.0
    Website says you close at 10:30 but when I go at 10 apparently your closed.
  • RM
    rico mcclinton
    Jan 4, 2026
    3.0
    They have the worst customer service. I definitely won't be back.... Haven't had DQ in years and decided why not. Definitely not missing anything... It shouldn't take 10+ minutes to acknowledge a customer.. a simple, "we'll be right with you" goes a long way with customers

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.

What are the operating hours of Dairy Queen Grill & Chill in Smyrna, TN?

The restaurant is open from 10:30 AM to 9:30 PM Monday through Wednesday, and from 10:30 AM to 10:00 PM Thursday through Sunday.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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