Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.6
730 reviews
5 stars
339
4 stars
132
3 stars
58
2 stars
51
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and incorrect orders, leading to a frustrating experience.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant and bathrooms, contributing to a negative impression.
Product Availability
Customers frequently noted that popular menu items were unavailable, such as chocolate ice cream and other ingredients.
Food Quality
Several reviews mentioned that the food was either cold, poorly prepared, or not up to standard, with complaints about portion sizes.
Positive Staff Interactions
Despite the overall negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- JBJoseph Baker2 days ago1.0I waited 10mins plus for a bun that was cold and my cheese not melted. The cook that made my food today should be replaced with someone who has pride in the things they do when it comes to making food. Worst place ive been too. I wont come back...
- MUMiguel Uribe4 days ago1.0My kids wanted some food from here . We went there order 3 baskets of tenders and a burger . 1 of the basket of tenders was cold barely had fries and my burger was literally cold where the middle felt like it had barely been thawed out . I drove from there to the highway to continue with my trip. Which there was no way for all this to be cold within 5-7 mins away. Wish I would have gone back but i was running behind for my kids practice. Definitely will be checking my food before driving off .
- GWGabrielle WashingtonOct 23, 20251.0Horrible all around. Horrible service horrible workers and orders are never right !
- DHDave H.Oct 16, 20253.0Approach with low expectations and you will be fine. They can't keep employees. Manager seems nice enough but clearly not very good at her job. She always looks like she's managing in disaster mode.
- DDDamianSep 19, 20251.0Accidentally said “Reese blast” and laughed and said “I’m sorry a Reese blizzard, bro on the headset was obviously having a bad night because he repeated “Reese BLIZZARD” with a smart tone emphasizing blizzard like it was a big deal to him I said something wrong and corrected myself. I then said I wanted a dipped cone and he says “I need a size” in the same smart tone, I told ole boy to not even worry about the cone since that was apparently too difficult of an ask. On the menu that I posted a screenshot of there clearly is nothing stating a size, if they need to know a size that’s fine you could say “yes sir what size, X, Y, Z” not have an attitude and say you need a size without specifying what we need a size of?? Lmao. Almost asked him if he was cool but I was trying to be nice, pulled up to the window and it was some other employee, a girl that looked like she hated her life and had the personality of a rock just like the person who took the order. Life’s already difficult enough, not sure why people feel the need to be rude to others when they’ve done nothing to them, that’s why I try to order through apps to avoid people like the kids who work here who apparently hate their lives.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.
What are the operating hours of Dairy Queen Grill & Chill in Smyrna, TN?
The restaurant is open from 10:30 AM to 9:30 PM Monday through Wednesday, and from 10:30 AM to 10:00 PM Thursday through Sunday.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill provide amenities for families with children?
Yes, it offers booster seats, high chairs, is family-friendly, has outdoor seating, and is good for kids.
Is the Dairy Queen Grill & Chill location wheelchair accessible and does it have a restroom?
Yes, it is wheelchair accessible and has restroom facilities available for customers.
Can I use mobile ordering or get exclusive deals at Dairy Queen Grill & Chill?
Yes, you can order through their mobile app and download it for exclusive deals and Mobile Ordering & Rewards.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location offers a drive-thru for convenient ordering and pickup.
What are some nearby dining options for customers visiting Dairy Queen Grill & Chill?
Nearby dining options include Camino Real (Tex-Mex), Buffalo Wild Wings (American and chicken dishes), Krispy Kreme Doughnuts, Jamba (smoothies and health foods), Penn Station East Coast Subs, and Papa Murphy's Pizza.
Are there any nearby recreational activities near Dairy Queen Grill & Chill?
Yes, Lee Victory Recreation Park is nearby and offers outdoor attractions and activities for visitors to enjoy before or after their meal.
How can nearby services like Walgreens or uBreakiFix complement my visit to Dairy Queen Grill & Chill?
Customers can conveniently visit nearby Walgreens for pharmacy, drugstore, or beauty supplies, and uBreakiFix for electronics or phone repairs, making it easy to combine errands with dining at Dairy Queen Grill & Chill.