Brand Certified
Dairy Queen Grill & Chill
3.6(742 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
420 Sam Ridley Pkwy W, Smyrna, TN
37167-5620, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(615) 462-5906
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.6
742 reviews
5 stars
347
4 stars
132
3 stars
59
2 stars
52
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude staff, long wait times, and incorrect orders.
Food Quality
Several customers reported issues with food quality, including cold and improperly prepared items, while some praised specific menu items like Blizzards.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Management Issues
Reviews frequently pointed to poor management practices, including staff shortages and lack of training, leading to operational inefficiencies.
Positive Experiences
Despite the negative feedback, some customers noted friendly staff and enjoyable food experiences, particularly with ice cream treats.
- CJChristopher Jones1 day ago2.0Why do the lights turn off at 8? I can’t even see the menu. how am I supposed to know what I want? And their out of brownie
- RDRalph DowningFeb 22, 20265.0Enjoyed my cheeseburger and fries!
- TMTasha MurrayJan 21, 20265.0Laniyah was super nice. She took care me at the drive thru window and was very nice and handled my food with care instead of slanging it out the window. Thank you Laniyah keep up the good customer service and for making sure everything was in my bag and food was fresh and hot
- 888400TACTACAMJan 17, 20261.0Website says you close at 10:30 but when I go at 10 apparently your closed.
- RMrico mcclintonJan 4, 20263.0They have the worst customer service. I definitely won't be back.... Haven't had DQ in years and decided why not. Definitely not missing anything... It shouldn't take 10+ minutes to acknowledge a customer.. a simple, "we'll be right with you" goes a long way with customers
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.
What are the operating hours of Dairy Queen Grill & Chill in Smyrna, TN?
The restaurant is open from 10:30 AM to 9:30 PM Monday through Wednesday, and from 10:30 AM to 10:00 PM Thursday through Sunday.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill provide amenities for families with children?
Yes, it offers booster seats, high chairs, is family-friendly, has outdoor seating, and is good for kids.
Is the Dairy Queen Grill & Chill location wheelchair accessible and does it have a restroom?
Yes, it is wheelchair accessible and has restroom facilities available for customers.
Can I use mobile ordering or get exclusive deals at Dairy Queen Grill & Chill?
Yes, you can order through their mobile app and download it for exclusive deals and Mobile Ordering & Rewards.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location offers a drive-thru for convenient ordering and pickup.
What are some nearby dining options for customers visiting Dairy Queen Grill & Chill?
Nearby dining options include Camino Real (Tex-Mex), Buffalo Wild Wings (American and chicken dishes), Krispy Kreme Doughnuts, Jamba (smoothies and health foods), Penn Station East Coast Subs, and Papa Murphy's Pizza.
Are there any nearby recreational activities near Dairy Queen Grill & Chill?
Yes, Lee Victory Recreation Park is nearby and offers outdoor attractions and activities for visitors to enjoy before or after their meal.
How can nearby services like Walgreens or uBreakiFix complement my visit to Dairy Queen Grill & Chill?
Customers can conveniently visit nearby Walgreens for pharmacy, drugstore, or beauty supplies, and uBreakiFix for electronics or phone repairs, making it easy to combine errands with dining at Dairy Queen Grill & Chill.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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