Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.6
739 reviews
5 stars
345
4 stars
132
3 stars
60
2 stars
51
1 star
151
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Food Quality
Numerous reviews mentioned cold, improperly cooked, or incorrect food orders, leading to dissatisfaction with the overall food quality.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms, contributing to a negative dining experience.
Product Availability
Many customers expressed frustration over the unavailability of menu items, such as ice cream flavors and other ingredients, impacting their orders.
- RMrico mcclintonJan 4, 20263.0They have the worst customer service. I definitely won't be back.... Haven't had DQ in years and decided why not. Definitely not missing anything... It shouldn't take 10+ minutes to acknowledge a customer.. a simple, "we'll be right with you" goes a long way with customers
- AHAndrew HaglerJan 2, 20265.0Absolutely amazing service!! The food was great as always, and Ethan was extremely helpful. When I was considering my options, he saved me time by telling me what they were out of, and when I was ordering, he made sure to ask me questions to get my order exactly right. He was extremely polite, and I will definitely be coming back!!
- KCKimberly CrattyJan 2, 20265.0Great service. Clean and served our food hot.
- HRHaley RossNov 29, 20251.0Received raw bacon on my burger and cold food after being pulled for 20 minutes and they told us they were making it “fresh”. worst fast food I’ve ever had. DQ is never my first choice anyway and we went cause it was convenient but NEVER again.
- JLJo-Ann Nepsa LedfordNov 29, 20255.0I bought an ice cream cake for my hubby's birthday! I got it for half price. The young lady graciously wrote on the cake and did a wonderful job. Everyone was extremely friendly and helpful.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.
What are the operating hours of Dairy Queen Grill & Chill in Smyrna, TN?
The restaurant is open from 10:30 AM to 9:30 PM Monday through Wednesday, and from 10:30 AM to 10:00 PM Thursday through Sunday.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill provide amenities for families with children?
Yes, it offers booster seats, high chairs, is family-friendly, has outdoor seating, and is good for kids.
Is the Dairy Queen Grill & Chill location wheelchair accessible and does it have a restroom?
Yes, it is wheelchair accessible and has restroom facilities available for customers.
Can I use mobile ordering or get exclusive deals at Dairy Queen Grill & Chill?
Yes, you can order through their mobile app and download it for exclusive deals and Mobile Ordering & Rewards.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location offers a drive-thru for convenient ordering and pickup.
What are some nearby dining options for customers visiting Dairy Queen Grill & Chill?
Nearby dining options include Camino Real (Tex-Mex), Buffalo Wild Wings (American and chicken dishes), Krispy Kreme Doughnuts, Jamba (smoothies and health foods), Penn Station East Coast Subs, and Papa Murphy's Pizza.
Are there any nearby recreational activities near Dairy Queen Grill & Chill?
Yes, Lee Victory Recreation Park is nearby and offers outdoor attractions and activities for visitors to enjoy before or after their meal.
How can nearby services like Walgreens or uBreakiFix complement my visit to Dairy Queen Grill & Chill?
Customers can conveniently visit nearby Walgreens for pharmacy, drugstore, or beauty supplies, and uBreakiFix for electronics or phone repairs, making it easy to combine errands with dining at Dairy Queen Grill & Chill.