Arby's

3.9
691 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
582 Enon Springs Rd E, Smyrna, TN
37167, United States

Hours

Reviews

3.9
691 reviews
5 stars
345
4 stars
159
3 stars
72
2 stars
35
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed feedback on service; some staff were friendly and helpful, while others were reported as rude or unhelpful.

Food Freshness

Inconsistent food quality; many customers received cold or old food, while others praised the freshness and taste.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Generally positive remarks about the cleanliness of the restaurant.

Management Issues

Concerns about management's responsiveness and customer service, with reports of rudeness and lack of support.
  • FB
    Farm Boy
    Nov 27, 2025
    4.0
    Manager at night with colored hair , not friendly, not a smile , unhelpful until cashier asked him to do something, acted like I wasn't there, sad I love this store
  • CJ
    Connie Jackson
    Nov 14, 2025
    2.0
    Curly fries were cold and just pieces, absolutely the bottom of the bag, no curls. The beef and cheddar was small and hardly no cheese & what happened to the onion bun?? ..no condiments at the stand at all had to go get packets at front counter. Although the cashier was nice and the store clean, for a Friday night at 6 p.m. it was like they werent wanting to cook fresh food, fresh fries, like at closing.The buns were chewy like microwaved. Highly disappointed in the food!
  • MD
    Melissa Danielle
    Oct 29, 2025
    5.0
    food was tasty. service was good and quick.
  • CH
    Charlotte Hodges-Brown
    Oct 27, 2025
    3.0
    Fries 98% of the time are cold I always order French dip with extra meat and 93% don’t get it The Gyros are very good choice
  • DS
    Davion Sands
    Oct 19, 2025
    1.0
    Didn’t put ranch on my sliders didn’t ask for no ranch and waited 15 min for my food