Arby's

4.0
552 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1901 Almaville Rd., Smyrna, TN
37167, United States

Hours

Reviews

4.0
552 reviews
5 stars
281
4 stars
132
3 stars
65
2 stars
24
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 25 minutes for their orders.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, old oil used for frying, and incorrect orders.

Staff Performance

Feedback on staff was mixed; some praised friendly service while others criticized poor management and lack of attention to customer needs.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, with some noting it was well-maintained and inviting.

Order Accuracy

Many customers experienced issues with incorrect orders or missing items, leading to dissatisfaction.
  • DH
    Diane Hooper
    Jan 1, 2026
    1.0
    I have complained about this location Almaville Rd once before but I thought I would give it another try thinking maybe they had hired atleast a little more competent people I am not sure what it is about this location. My order is never right. We ordered the smokehouse brisket with no barbecue sauce. not only do they put sauce on it but they give us extra we ordered a diet Dr Pepper and. regular Coke. we received a cherry something not sure if it was coke or what and they gave us no Diet Dr Pepper and since my husband is Diabetic we had to dump everything just to be sure. this is their last chance. we will never go here again
  • JW
    Jacob Watkins
    Dec 31, 2025
    1.0
    This place is always slow, and the food is hit and miss. I told myself not to eat here anymore, but I was starving after getting off of work a couple of days ago. I ate an half pound roast beef meal, and got the worst case of food poisoning I’ve ever had. I knew the meat didn’t seem cooked right, but I ate it anyway. An hour after eating I became seriously ill. I was up all night sick, and had to miss work. I will never go back here again.
  • LF
    Lee F
    Nov 24, 2025
    5.0
    Great people, fast and friendly
  • EP
    Ed Perry
    Nov 1, 2025
    4.0
    Food was good and the staff was friendly, my only downside is you can miss the resturant if your not carful (I did) there is no big Arby's sign on street it's just tucked in a small shopping center.
  • AA
    Allison a
    Sep 26, 2025
    5.0
    Went through the drive thru, had to change our order a few times, not only we're they cool about that but made everything perfectly!