McDonald's

3.5
1173 reviews
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Business Details

507 S Congress Blvd, Smithville, TN
37166, United States
(615) 597-8944
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
507 S Congress Blvd, Smithville, TN
37166, United States

Hours

Reviews

3.5
1,173 reviews
5 stars
401
4 stars
248
3 stars
229
2 stars
98
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and slow service.

Food Quality

Food quality is inconsistent; some customers enjoy fresh and hot meals, while others receive cold or incorrect orders.

Cleanliness

The cleanliness of the restaurant is often mentioned, with some customers noting it as clean while others report unsanitary conditions.

Order Accuracy

Many customers express frustration over incorrect orders and missing items, indicating a need for better coordination.

Wait Times

Customers frequently complain about long wait times, especially for mobile orders and during peak hours.
  • NT
    Noah Terry
    Nov 1, 2025
    5.0
    Great service and food. Food was hot, drinks were cold and Brandon was fast with getting me my order.
  • BN
    Brianna Nunez
    Oct 29, 2025
    5.0
    i wouldn’t normally review a chain restaurant but i have to tell you my experience at this one. I was actually waited on. They did not shout a number and make me go get my food but they actually brought my food and came back to refill my drink. WHAT?!!! I’m amazed. this is a wonderful McDs
  • MD
    Matt Dolph
    Oct 26, 2025
    2.0
    Food was good but the staff on the weekend evening shift leave a lot to be desired. Stood waiting to request a refil for over five minutes, had at least two employees in the back glance right at me and ignore me, including the lead. Not impressed.
  • RS
    Ryan Smith
    Aug 26, 2025
    2.0
    Daily Double only had 1 patty.
  • SA
    Summer Adams
    Aug 14, 2025
    1.0
    Today after school, I took my kids to get a snack and ordered two snack wraps. The chicken inside was burnt. I called to let the store know, and first spoke with Maddie, who said it was “just the breading.” I called back and spoke with the manager, who told me there was nothing they could do. If an employee makes a mistake, the customer shouldn’t be left to deal with it. Burnt food shouldn’t have been served in the first place, and the lack of any resolution is disappointing. I hope this issue can be addressed so future customers have a better experience.
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Frequently Asked Questions About McDonald's

What are the drive-through hours at McDonald's in Smithville, TN?

The drive-through is open from 4:30 AM to 11:00 PM Monday through Wednesday and Sunday, from 4:30 AM to midnight on Thursday and Saturday, and until 1:00 AM on Friday.

Does this McDonald's location offer curbside pickup?

Yes, curbside pickup is available at this McDonald's location.