McDonald's

3.5
1179 reviews
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Business Details

507 S Congress Blvd, Smithville, TN
37166, United States
(615) 597-8944
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
507 S Congress Blvd, Smithville, TN
37166, United States

Hours

Reviews

3.5
1,179 reviews
5 stars
404
4 stars
248
3 stars
231
2 stars
98
1 star
198

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or unhelpful staff, particularly during evening shifts, leading to negative experiences.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Food Quality

While some customers enjoyed their meals, there were complaints about cold or poorly prepared food, including burnt items and hair found in burgers.

Positive Experiences

Despite the issues, several customers praised friendly staff and quick service during certain visits, indicating some variability in performance.

Cleanliness Concerns

Some reviews mentioned cleanliness issues within the restaurant, including reports of a cockroach infestation and slippery floors.
  • BY
    Brandi Young
    Dec 29, 2025
    1.0
    I’m usually not one to complain but, I visit McDonald’s quite often & don’t plan to return for quite a while!! The school aged evening/late night employees are EXTREMELY RUDE!! I ordered a Big Mac and when I received it I noticed quickly that it only had two pieces of bread with tons of Mac sauce and only one patty with nothing else on it at all, my order is ALWAYS NOT CORRECTLY MADE OR MISSING SOMETHING!! Do better McDonald’s also, please put friendly employees to wear. They are the ones who need to be seen and dealt with by customers.
  • JS
    Jason sidwell
    Dec 16, 2025
    3.0
    Great employs got me my food an on my way
  • NT
    Noah Terry
    Nov 1, 2025
    5.0
    Great service and food. Food was hot, drinks were cold and Brandon was fast with getting me my order.
  • BN
    Brianna Nunez
    Oct 29, 2025
    5.0
    i wouldn’t normally review a chain restaurant but i have to tell you my experience at this one. I was actually waited on. They did not shout a number and make me go get my food but they actually brought my food and came back to refill my drink. WHAT?!!! I’m amazed. this is a wonderful McDs
  • MD
    Matt Dolph
    Oct 26, 2025
    2.0
    Food was good but the staff on the weekend evening shift leave a lot to be desired. Stood waiting to request a refil for over five minutes, had at least two employees in the back glance right at me and ignore me, including the lead. Not impressed.
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Frequently Asked Questions About McDonald's

What are the drive-through hours at McDonald's in Smithville, TN?

The drive-through is open from 4:30 AM to 11:00 PM Monday through Wednesday and Sunday, from 4:30 AM to midnight on Thursday and Saturday, and until 1:00 AM on Friday.

Does this McDonald's location offer curbside pickup?

Yes, curbside pickup is available at this McDonald's location.