Arby's

4.1
511 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
510 South Congress Blvd., Smithville, TN
37166, United States

Hours

Reviews

4.1
511 reviews
5 stars
255
4 stars
142
3 stars
59
2 stars
13
1 star
42

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the food as delicious and fresh, there were multiple complaints about cold or improperly cooked items, including raw meat and cold fries.

Service Issues

Numerous reviews highlighted slow service and rude staff interactions, with some customers expressing frustration over long wait times and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the dining area and bathrooms, which detracted from their overall experience.

Customer Experience

Despite some negative experiences, many customers reported positive interactions with friendly staff and appreciated the hospitality at the location.
  • KB
    kathy burch
    Dec 15, 2025
    5.0
    Roast beefs are always good. But if your gonna bring potato cakes back ,you might want to cook when ordered. Mine were cold and rubbery.
  • AA
    A Austin
    Nov 22, 2025
    1.0
    Stood at register to place order forever. Lady saw us standing there. Then finally said she will have to you down here to place order. So moved to the register at the pickup area and lady was rude again and said no she will have to get you at drive through. She was busy too so we just left. Tired of rude people. She could have politely told us I am sorry but we are shorthanded and we will be with you shortly. A little niceness would have went a long way. First and last visit.
  • RR
    Ray Ray
    Nov 18, 2025
    5.0
    Food
  • AM
    Aaron Mishoe
    Oct 1, 2025
    2.0
    Great food, slooowwwwww service.!We were 4th in line in the drive through and it took at least 20 minutes. There seemed to be several people working the food service line but very few actually preparing food. The staff needs more trailing.
  • AP
    Adamant Psycho
    Sep 7, 2025
    5.0
    Food is hot and fresh, and jenny lyn was very kind and helpful. I appreciate the hspitality.