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Arby's

4.1
(515 reviews)
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Business Details

510 South Congress Blvd., Smithville, TN
37166, United States
(615) 215-6565
http://www.arbys.com/locations/us/tn/smithville/510-south-congress-blvd/store-8095
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
510 South Congress Blvd., Smithville, TN
37166, United States

Hours

Reviews

4.1
515 reviews
5 stars
256
4 stars
144
3 stars
59
2 stars
14
1 star
42

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or improperly cooked items, while others praised the freshness and taste of the food.

Service Issues

Many reviews highlighted slow service and rude staff interactions, leading to frustration among customers.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and restrooms, which negatively impacted their dining experience.

Positive Experiences

Despite the issues, some customers had positive experiences with friendly staff and enjoyed their meals, indicating that there are good days at this location.
  • AA
    Audrey A
    Jan 13, 2026
    4.0
    Arbys has good food, but it would be 100% better if they heated the sandwich buns.
  • KB
    kathy burch
    Dec 15, 2025
    5.0
    Roast beefs are always good. But if your gonna bring potato cakes back ,you might want to cook when ordered. Mine were cold and rubbery.
  • AA
    A Austin
    Nov 22, 2025
    1.0
    Stood at register to place order forever. Lady saw us standing there. Then finally said she will have to you down here to place order. So moved to the register at the pickup area and lady was rude again and said no she will have to get you at drive through. She was busy too so we just left. Tired of rude people. She could have politely told us I am sorry but we are shorthanded and we will be with you shortly. A little niceness would have went a long way. First and last visit.
  • RR
    Ray Ray
    Nov 18, 2025
    5.0
    Food
  • AM
    Aaron Mishoe
    Oct 1, 2025
    2.0
    Great food, slooowwwwww service.!We were 4th in line in the drive through and it took at least 20 minutes. There seemed to be several people working the food service line but very few actually preparing food. The staff needs more trailing.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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