Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,702 reviews
5 stars
547
4 stars
346
3 stars
298
2 stars
148
1 star
363
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
Mixed reviews on food quality; some praised fresh items while others complained about cold or unsanitary food.
Cleanliness
Several reviews highlighted poor cleanliness in the dining area and play area, with reports of dirty tables and trash.
Staff Attitude
Customer service experiences varied, with some staff being friendly and helpful, while others displayed poor attitudes.
Management Concerns
Multiple reviews suggested a need for better management and training to improve overall service and efficiency.
- AUAndrea Upchurch4 days ago1.0We go to chic fila weekly because of the good service and CLEAN play place. There is no excuse for a nasty play area.
- BBbitcoin bull bear bullNov 15, 20251.0I ordered a SEC and the sausage wasn't cooked. I worked at McDs when I was young and the sausage wasn't even close to cooked. I threw the sandwich in the trash. I'm not getting food poisoning over laziness.
- KTKimberlyn TannerOct 19, 20253.0When u tell them NO KETCHUP and then they still give u ketchup in the bag they don’t listen at all. McDonalds PLZ start listening very very very closely n loudly when I say NO KETCHUP at All
- CCClint ClarneauOct 6, 20254.0Quick in, quick out.
- TETiffany EverhartSep 28, 20251.0Zero stars if I could! Waited over 10 minutes at the 3rd window as they had me pull up to wait on my food. Watched and counted 10 cars behind me get food and drinks and leave. I honked and tried to get their attention and the cars behind me all let them know as well that I was trying to talk to them for them to still ignore me. I pulled up and went inside after 10 minutes and asked what was going on with everyone getting food and drinks but me and them ignoring me over ten minutes and no communication. One guy said we are waiting on eggs, I only needed two eggs and two McGriddles and a coffee. The kitchen lady was arguing and running her mouth, no one cared and all threw their hands up irritated like it’s my problem. The cashier tried to help and the cook still ran her mouth mad, I finally got my food after 15 minutes and then had to ask for my coffee, she made it and handed it to me with her hand soaked with the cream holding the cup like that was acceptable and I asked for napkins and a straw, again with the irritation towards me like how dare I?! Every time I come to this store someone has an attitude or something is wrong with my food. Never again, I will not return. I literally had to go to the other one to get an order fixed bc I was on my way out of town bc this store is full of lazy people, they gave me stale cold fries and old dried up cold chicken nuggets the other day! Unacceptable and ridiculous. This store needs new management and people need to learn how to work and have customer service experience. Pathetic service and my eggs were soaked and not fully cooked and looked like string cheese. Completely unprofessional and ludicrous.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 763 Madison St, Shelbyville?
McDonald's at 763 Madison St, Shelbyville is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location have a drive-thru, and what are its hours?
Yes, this McDonald's location has a drive-thru open every day from 4:30 AM to 1:00 AM.
Can I use mobile ordering and curbside pickup at this McDonald's?
Yes, McDonald's offers mobile ordering and curbside pickup services at this location.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I order McDonald's food online for delivery?
You can order online for delivery via the McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's app.
What types of food categories does McDonald's at 763 Madison St offer?
McDonald's offers fast food including breakfast items, burgers, sandwiches, coffee, ice cream, and frozen yogurt.
Are there any gas stations near McDonald's at 763 Madison St?
Yes, nearby gas stations include BP and Exxon, which could be convenient for refueling before or after your meal.
What other dining options are close to McDonald's on Madison St?
Nearby dining options include Domino's Pizza for pizza and chicken wings, Whitt's Barbecue for American barbecue, and La Rivera Mexican Cantina for Tex-Mex cuisine.
Are there any shopping and retail stores near McDonald's?
Yes, nearby retail stores include Bronco Boots for clothing and shoes, and Badcock Home Furniture &more for furniture and appliances.
What amenities or services can customers find near the McDonald's location?
Nearby services include automotive repair shops like Magic Spray Car Wash and Daniel's Auto Repair, as well as community services like Shelbyville-Bedford County Humane Association and emergency services at Bedford County Volunteer Fire.