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McDonald's

3.3
(1720 reviews)

Business Details

763 Madison St, Shelbyville, TN
37160, United States
(931) 684-3099
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
763 Madison St, Shelbyville, TN
37160, United States

Hours

Reviews

3.3
1,720 reviews
5 stars
555
4 stars
348
3 stars
298
2 stars
146
1 star
373

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and inattentive staff, with many experiences of poor customer service and long wait times.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or improperly prepared meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and play area, contributing to a negative dining experience.

Management Issues

Customers expressed concerns about poor management and lack of organization, particularly during busy times.
  • AM
    Alex Moes
    1 day ago
    1.0
    I discovered a new state of matter at McDonalds today. It was amazing and beyond anything I had ever seen. I got the new Big Arch meal and after my first bite I quickly noticed a new type of phenomenon. I quickly ran and grabbed my spectrometer and noticed that my burger and fries had approximately -137g of salt. I threw the unit across the room thinking it had to have been busted. I then went and took a covid test (when you know you know right?) thinking I had contracted some social distancing worthy disease. It was negative and that was when I really started to get intrigued. I then went to the local Lowes to get another spectrometer and the results were the same. So I started running experiments. I grabbed some sodium chloride (table salt) and dumped some near the remaining Big Arch combo meal. That's when something truly amazing transpired. The burger combo started moving toward the salt on its own without any human or environmental intervention. I had never seen anything like this; it was a paradox. The fries and burger were so unseasoned that it caused the combo to go supercritical and completely collapse in on itself but only in places where the salt should have been. Essentially like little pockets of TLAS or "the complete opposite of salt". Acid tests were inconclusive so this had to be the case. Around 7:22pm I had noticed all the salt in my home was gone and the Big Arch had now absorbed every grain of salt in my home; spice cabinets empty, even my ritz crackers were unseasoned now. I took a closer look and their were little saltless black holes in the burger's microstructure. This is clearly a new state of matter that we can use for a unique battery electrolyte or some kind of renewable energy. I have to tip my straw hat to those workers at McDonalds who didn't stop dreaming and didn't stop thinking outside the box. Some college students that actually got their degrees couldn't dare conjure something like this up. This is truly remarkable in every sense of the term. I applaud you all - because intentional or not you made it happen and you are doing great. I mean, you probably won't be around too long if you remain a burger restaurant because there are way too many better options and that burger was terrible as food stuff - but maybe get some grants to start a new company and brand to work on lab grade materials so that we can make progress in other areas like material science. Nonetheless - I appreciate you all and wish you the best in your endeavors with the new materials you have created.
  • SG
    Scott Gagne
    Feb 26, 2026
    5.0
    It was easy to order and fast service they rock 🤘🏼
  • ZZ
    zzer878
    Feb 6, 2026
    1.0
    Went to drive through sat for almost an hour just to have the food wrong
  • SL
    Sam Lauren
    Jan 13, 2026
    1.0
    The workers are very rude, lazy, and incompetent. They drop your change in the drive thru. They don't make the food how they're supposed to. AND the morning morning drive thru lady will only say egg muffin. NOT EGG MCMUFFIN! McDonald's doesn't serve egg muffins. Tell her to get it right or find another job.
  • SC
    Sharon Catlin
    Dec 25, 2025
    5.0
    This place was awesome! We order fish filet and a burger and they did their best on doing it all prefect everyone was so nice it was worth the wait. They were so busy but we're keeping the lines going. The food was hot and delicious 😋 thank you for making our night.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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