Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Shelbyville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor service and negative attitudes.
Order Accuracy
Many customers reported issues with incorrect orders and a lack of attention to detail, leading to dissatisfaction.
Product Availability
Frequent complaints about the unavailability of menu items, particularly donuts, and inconsistent quality of food and drinks.
Positive Experiences
Some customers praised friendly staff and quick service, particularly during busy times, indicating that there are positive experiences amidst the negative feedback.
LN
Lexy Newby
4 days ago
1.0
There is a girl in here that is rude and mean to my kids dad every time he comes in here and it is honestly ridiculous. If you’re that miserable then leave customer service fr. No body wants to be around that negative bs.
TS
Ty Scarborough
Feb 11, 2026
1.0
I don’t ever take the time to leave a review but I had to this time. Horrible service. The staff is rude and will intentionally mess up your order if you don’t tip at the drive thru on even a $5 order. If you ask a question about something on the menu they get super awkward and try to make you feel like an idiot even when you’re trying to be respectful. They must be under bad management. I’m done with this place. It’s a shame because I would get breakfast there 3-4x a week but whatever.
MM
M
Jan 5, 2026
2.0
i ordered through delivery and got glazed donuts and they gave me blueberry? i don’t like any other donuts but glazed. why would you put some random donut in there if you ran out of a specific donut instead of asking what other donuts yall got or refund? they also gave less drink when i ask for less ice.
KM
Kimberly M.
Dec 14, 2025
1.0
My donuts were hard as a rock and my stuffer was still dough.
AL
Amanda Lyon
Dec 8, 2025
1.0
Disappointed at the fact that online orders are left on the back burner when it comes to walk-in customers. I tried to explain that online orders are put into the system before walk in customers even get out of their car and all I got was run around excuses on how I was wrong and they were told otherwise 🤔 which makes me confused about who they have managing this place. When you're waiting 15 minutes on a small hot coffee there's no reason to make excuses for that. That deserves a sincere apology. Shame shame shame...
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: