Brand Certified
Dairy Queen Grill & Chill
4.0(730 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
317 Lane Pkwy, Shelbyville, TN
37160-3130, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(931) 684-5168
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.0
730 reviews
5 stars
381
4 stars
171
3 stars
73
2 stars
39
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, with several instances of poor service and attitude from employees.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and problems with mobile orders.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
Cleanliness
Several customers noted that the dining area and facilities were not clean, contributing to a negative experience.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and specific staff members for their friendliness and service.
- SLSam LaurenFeb 9, 20262.0Worst DQ I've ever been to. They require you to order on app and put everything in paper holders and bags. Every order. That is so much waste. I pointed it out to the teenage worker and manager and got a bad attitude from both. Every seat in the place is ripped up and old. The place is disgusting. Do better.
- SWScott WarringtonFeb 5, 20264.0Our family always enjoys DQ as a special treat. Thanks to coupons received this week, we decided to visit. Everything tasted fine. One double cheeseburger ordered without ketchup came with ketchup. We discovered upon getting home. One burger only came as a combo with fries and drink and an increased price. Service was very fast, food fresh cooked, staff are friendly.
- JBJohnathan ButlerJan 30, 20265.0I like the icecream
- JGJuli GoodsonJan 2, 20261.0We spent 40$ on our food and ultimately received the amount of kids meals; our chicken strips were half the size of those we've recieved previously, even recently from there.We were charged incorrectly for our food, and for extra items we didn't ant. Additionally, when this issue was brought to the staffs attention over the phone the staff was extremely rude, didn't posses problem solving skills, and acted as though they were above our issues. We have frequented this establishment and this is not the first time something like this has happened to us or we have been treated poorly by the staff.
- DDDee DeeDec 30, 20255.0What can I say?? It's freaking Dairy Queen!! It's a family favorite and the ice cream never let's you down.
Brand Certified Facts from Dairy Queen Grill & Chill
This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: