Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
728 reviews
5 stars
381
4 stars
171
3 stars
72
2 stars
38
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, particularly in the drive-thru and front counter, leading to a negative experience.
Food Quality
There were numerous complaints about food being cold, incorrect orders, and unsatisfactory preparation, including raw or poorly cooked items.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the dining area and with food presentation.
Positive Experiences
Despite the negative feedback, several customers praised the ice cream and specific menu items, highlighting good experiences at certain locations.
- ASAnita SpannJan 4, 20265.0Excellent
- JGJuli GoodsonJan 2, 20261.0We spent 40$ on our food and ultimately received the amount of kids meals; our chicken strips were half the size of those we've recieved previously, even recently from there.We were charged incorrectly for our food, and for extra items we didn't ant. Additionally, when this issue was brought to the staffs attention over the phone the staff was extremely rude, didn't posses problem solving skills, and acted as though they were above our issues. We have frequented this establishment and this is not the first time something like this has happened to us or we have been treated poorly by the staff.
- DDDee DeeDec 30, 20255.0What can I say?? It's freaking Dairy Queen!! It's a family favorite and the ice cream never let's you down.
- TRT ReedNov 5, 20251.0Ordered was all kinds of messed up. Burger has ranch/mayo all over the bottom. Chicken tenders barely coated with sauce. You gotta yell at the drive thru for them to hear you. Can’t get napkins or straws or even my receipt poor kid at the window looks to hate his job or hates people rude as all get out. Not the first time this has happened. As well as raw or looked to be uncooked bacon
- RTRandy TrussellOct 17, 20252.0They had no butterscotch and had none of the October specials the s'mores parfait especially
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Shelbyville, TN?
Dairy Queen Grill & Chill is located at 317 Lane Pkwy, Shelbyville, TN 37160-3130, USA.
What are the typical opening hours for Dairy Queen Grill & Chill throughout the week?
The restaurant is open from 10:00 AM to 10:00 PM Monday to Thursday, from 10:00 AM to 10:30 PM on Friday and Saturday, and from 11:00 AM to 10:00 PM on Sunday.
Are there any special holiday hours when Dairy Queen Grill & Chill is closed or operates differently?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it operates from 11:00 AM to 5:00 PM.
What types of food and treats can I expect at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature Blizzard® treats, Grillburgers®, chicken strip baskets, shakes, malts, and DQ ice cream cakes.
Does this Dairy Queen have amenities suitable for families and children?
Yes, the location offers high chairs, is family-friendly, wheelchair accessible, has restrooms, outdoor seating, and drive-thru service, making it good for kids and families.
Can I order food online from Dairy Queen Grill & Chill for pickup?
Yes, you can place pickup orders online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/10903/.
How can I contact Dairy Queen Grill & Chill in Shelbyville for inquiries or orders?
You can call them directly at +1 931-684-5168 for any inquiries or orders.
What nearby recreational spots might I visit before or after dining at Dairy Queen Grill & Chill?
You could visit Daisye Musgrave Hulan Park, which features a baseball field and active life amenities, perfect for some outdoor time before or after your meal.
What other dining options are near Dairy Queen Grill & Chill if I want to try different cuisines?
Nearby, you can find Aguascalientes Supermercado And Restaurant, which offers Tex-Mex and Mexican cuisine, and Southern Fare, an American and Southern restaurant.
Are there convenient services near Dairy Queen Grill & Chill for extra errands, like banking or shopping?
Yes, you can find Bitcoin Depot - Bitcoin ATM nearby for cryptocurrency transactions, and The Gift Gallery for flowers and gifts shopping.