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Arby's

3.8
(770 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
103 Madison St, Shelbyville, TN
37160, United States

Hours

Reviews

3.8
770 reviews
5 stars
342
4 stars
194
3 stars
93
2 stars
45
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about the roast beef and fries.

Staff Performance

While some customers praised individual staff members for their friendliness and efficiency, overall staffing issues were noted, leading to inconsistent service.

Management Concerns

Several reviews highlighted issues with management, including lack of training and poor handling of customer complaints.

Cleanliness

The establishment was noted for being clean in some reviews, but this was inconsistent with overall negative experiences.
  • CC
    Chels
    Feb 20, 2026
    5.0
    Best Arby's I've been to. It's the friendliest service I've ever received from Arby's. The food was fresh and delicious.
  • MF
    Michael Ficorilli
    Jan 29, 2026
    2.0
    Id give this location a 1 star but the guy in the drive through was polite. How this location is open is beyond me. They drive through guy was polite but the rest of them in there looked liked they has no idea where they were and left out items
  • SL
    Sam Lauren
    Jan 23, 2026
    3.0
    Super nice man helped us, but we asked for cheddar on the side and they wiped it off the sandwich and there was still cheddar on it. Not acceptable.
  • CL
    Chelle Leann
    Dec 30, 2025
    2.0
    After having to come back around to the drive thru window to ask for my Arby's sauce woman handed me a tiny plastic cup. With a discusting look for extra customer service. So I asked I purchased three sandwiches once a double what are we supposed to do all three of us dip our sandwiches in this one cup of Arby's sauce and I was told yes. I speak to the manager she told me she was the manager which confused me since she didn't know the menu when I was ordering and there was nobody in the parking lot and no one in the Drive-Thru I had still been told to wait before I ordered. So she told me she was the manager and I said well I don't understand how this works this ain't right y'all are crazy if you think we're all three sticking his sandwiches in this little bitty cup of sauce. She shut the window in my face after handing me a second then another woman come to the drive-thru and handed me a third cup I thought she would might have been a manager and I went to say that it was ridiculous they thought customers were supposed to do that and she said nothing to me and shut the window out of my face. The food was horrid I could taste the water but the roast beef sits in that was on my sandwich every time I've been into it all I tasted was nasty Stillwater so I couldn't even eat my sandwich it was cold on top of the box that was served wasn't hot the only thing that was hot was the child's slider it would have burned my hand if you touched it I'm pretty sure they just microwaved it I will not go back to Arby's no wonder if they have no business anymore
  • KR
    Keriah Reccord
    Dec 26, 2025
    1.0
    Terrible establishment management should be re thought.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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