Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about the roast beef and fries.
Staff Performance
While some customers praised individual staff members for their friendliness and efficiency, overall staffing issues were noted, leading to inconsistent service.
Management Concerns
Several reviews highlighted issues with management, including lack of training and poor handling of customer complaints.
Cleanliness
The establishment was noted for being clean in some reviews, but this was inconsistent with overall negative experiences.