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McDonald's

3.6
(2456 reviews)
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Business Details

225 Fork Of The River Pky, Sevierville, TN
37862, United States
(865) 453-3747
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
225 Fork Of The River Pky, Sevierville, TN
37862, United States

Hours

Reviews

3.6
2,456 reviews
5 stars
883
4 stars
548
3 stars
442
2 stars
210
1 star
373

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff and incorrect orders.

Food Quality

Food quality was inconsistent, with some customers receiving cold or poorly prepared meals.

Customer Experience

Several reviews highlighted a lack of customer service, particularly with the use of kiosks and inattentive staff.

Positive Feedback

Despite the negatives, some customers praised the food quality and friendly service at times.
  • HN
    Heather Navarro
    4 days ago
    1.0
    Please explain to me what the point of having the kiosk are. When not one damn employee brings you your food. Nor do they call your food order # out. Our food was cold and we had to let another table know their food was probably sitting on the counter. And of course it was. Just plain laziness and rudeness. Even spike to one of the managers and asked what the point was for the table numbers. All she could say was that giy is training. What does that have to do wirh the other employees not doing their jobs. Such rudeness !!
  • JJ
    Jeff Jones
    Feb 17, 2026
    5.0
    Came around 9:30pm Food was good people were friendly. In and out. And order came correct.
  • LB
    Lisa Bredlow
    Feb 7, 2026
    5.0
    Busy at lunch, not a lot of interaction with employees. Not a fan of the kiosk. Really takes away from customer service.
  • AA
    Alex
    Feb 7, 2026
    2.0
    I'm not a fan of the updates to the steak & egg McMuffin.
  • JB
    James Bryan
    Feb 3, 2026
    5.0
    The food and service were really good, considering the food is McDonald's food, the service was really fast, and very accurate
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