Brand Certified
Dutch Bros Coffee
4.3(1327 reviews)
Certified by Dutch Bros Coffee • Mar 01, 2026
Business Details
197 Forks of River Pkwy, Sevierville, TN
37862, United States
Certified by Dutch Bros Coffee • Mar 01, 2026
(877) 899-2767
Certified by Dutch Bros Coffee • Mar 01, 2026
https://www.dutchbros.com/locations/tn/sevierville/197-forks-of-river-pkwy
Certified by Dutch Bros Coffee • Mar 01, 2026
About
Certified by Dutch Bros Coffee • Mar 01, 2026
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- Accepts reservationsNot available
- Requires appointmentNot available
Location
Certified by Dutch Bros Coffee • Mar 01, 2026
Hours
Certified by Dutch Bros Coffee • Mar 01, 2026
Reviews
4.3
1,327 reviews
5 stars
971
4 stars
109
3 stars
71
2 stars
43
1 star
133
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, particularly highlighting employees like Andrew and Elah for their exceptional service.
Wait Times
Numerous reviews mentioned long wait times in the drive-thru, often exceeding 20-30 minutes, which detracted from the overall experience.
Drink Quality
While some customers enjoyed the drinks, particularly the Golden Eagle and seasonal offerings, others found them inconsistent or not worth the wait.
Order Ahead Issues
Several customers expressed frustration with the online ordering system, noting that orders were not prepared in a timely manner upon arrival.
- AOAmy Oshields1 day ago5.0Logan was amazing at the drive thru as it was our first time, as Starbucks had messed up my order. With a Dutch bros coming to our state we are very excited to know how yummy this will be. As a business owner myself Logan had excellent customer service and I wish all were like him!
- NANatasha Ash1 day ago3.0The drinks are so good, we love coming here for them. But why the wait? No one at the window and we still had to wait almost 20 mins for drinks. Order ahead? Why? You still wait because they actually say they don’t make them until you arrive. This place would do so well if they focused on getting drinks out faster.
- KTKazel Michelle TorresFeb 17, 20265.0I’m visiting from Florida and have had 3 different dutchbro’s in different cities and this has to be the best one. The workers kindness, the taste of the drinks is just amazing. I got the protein sugar free golden eagle with sweet cream and it is too DIEEE. I don’t know her name but she had a big heart necklace, black hair, blue eyes, & was working the register and she was so so sweet and truly made my trip back home 10x better. I appreciate and loved her energy. ❤️❤️
- TRTammy Cahoon Ridout, BSDH, RDHFeb 12, 20265.0They are friendly, efficient and better than the green label.coffee shop down the street.
- SLSavannah LongberryJan 27, 20263.0The drink was great, but the drive-thru experience was really frustrating. Dutch Bros has two ordering lanes. One lane had multiple cars lined up, and the other had just one. We chose to stay in the lane with multiple cars so we wouldn’t cut in front of anyone, and we even asked the worker if we should switch lanes. She told us no and said we’d still be behind the same car. We waited our turn, but as we were about to pull up, a car that hadn’t been waiting in our line came from the other lane and went ahead of us. After about 15 minutes of waiting, another car pulled up, cut in front of us, and ordered directly at the drive-thru window. When we asked why that car wasn’t told to circle back around, the worker just shrugged. The drink itself was great, but the lack of organization and communication in the drive-thru really took away from the experience.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours of Dutch Bros Coffee at 197 Forks of River Pkwy, Sevierville, TN?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer options for customers who want sugar-free flavors?
Yes, Dutch Bros offers sugar-free flavors including white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
Can I get caffeine-free drinks at Dutch Bros Coffee?
Yes, you can enjoy decaffeinated espresso in classic drinks, as well as Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades, which are all caffeine-free.
How can I earn rewards points at Dutch Bros Coffee?
You earn 3 points for each dollar spent at Dutch Bros, with no limit on how many points you can collect.
Does Dutch Bros Coffee at this location have a drive-through?
Yes, this Dutch Bros location features a drive-through for convenient service.
What forms of payment does Dutch Bros Coffee accept?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local shop if they accept personal checks.
Does Dutch Bros Coffee deliver to customers?
Dutch Bros itself does not offer delivery, although third-party services may provide this option. They recommend visiting the shop for the best experience and highest quality drinks.
What nearby places can I visit around Dutch Bros Coffee at 197 Forks of River Pkwy?
Nearby you can visit the Aesthetic Medical Spa for spa treatments, Long John Silver's for seafood dining, and Trapped Escape Game Pigeon Forge for an escape room experience.
Are there banking services close to Dutch Bros Coffee at this location?
Yes, nearby banking options include Citizens National Bank, Tennessee State Bank, and CNB for your financial service needs.
What entertainment options are near Dutch Bros Coffee at 197 Forks of River Pkwy?
You can enjoy the Trapped Escape Game for interactive fun or visit Golden Eagle, a hobby shop nearby, for unique hobbies and interests.
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