Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1179 Dolly Parton Pkwy, Sevierville, TN
37862-3727, United States
Hours
Reviews
4.2
1,320 reviews
5 stars
822
4 stars
246
3 stars
102
2 stars
39
1 star
111
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service and poor communication, particularly in the drive-thru and during busy times.
Food Quality
While many enjoyed the food, there were numerous complaints about incorrect orders, cold food, and inconsistent preparation.
Staff Friendliness
Some staff members were praised for their friendliness and helpfulness, but others were noted for being rude or unprofessional.
Cleanliness
Several reviews highlighted issues with cleanliness in the dining area and restrooms, with some describing the environment as filthy.
Ice Cream Satisfaction
The ice cream, particularly Blizzards, received positive feedback, although there were complaints about inconsistent preparation.
- JDJames Durrance2 days ago1.0Unprepared, inattentive, ice cream was sloppy, and did not listen to my order/missing items
- LWLisa Williams2 days ago1.0The only reason I am giving one star is because the staff was so nice. The ice cream we ordered (3 banana splits and a cookie dough flurry) was so bad we didn't eat them! I am hoping we don't get sick, the ice cream tasted soured and the bananas were frozen or green or both. I WILL NEVER GO BACK!!
- PFPam FoxOct 25, 20255.0Good food, friendly staff
- CCCOct 21, 20252.0Ice cream was good but drive through service wasnt..Girl didn't speak..Was on her phone ..And what happened to saying be blessed? Not doing that anymore either? People really need to teach the younger generation to stop being rude
- CJC. J.Oct 16, 20251.0Nun bereisen wir die USA seit 1988 mindestens zwei Mal im Jahr und sind stets auf einem Roadtrip quer durch die USA unterwegs. Dabei gönnen wir uns fast jeden zweiten Tag einen Oreo Blizzard und ein Banana Split. Doch was uns hier serviert wurde ist das Schlechteste überhaupt...., Banane Split lieblos zusammen geklatscht mit sehr wenig Eiscreme und der Oreo Blizzard hatte in der unteren Hälfte keine Oreo Stücken oder Krümmel mehr - siehe Foto !!!! Und das Alles für knapp 15 USD und 15 Minuten Wartezeit. Wir sind mega enttäuscht!!!!! Leute bringt euer Geld woanders hin.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 1179 Dolly Parton Pkwy, Sevierville, TN 37862-3727, US.
What are the opening hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What types of food and treats does Dairy Queen Grill & Chill specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream cones, Blizzard® Treats, Grillburgers®, shakes and malts, and chicken strip baskets.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, this location is family-friendly and provides booster seats, high chairs, and welcomes children.
Can customers use mobile ordering and rewards at Dairy Queen Grill & Chill?
Yes, customers can take advantage of mobile ordering and rewards through the Dairy Queen app, which offers exclusive deals.
Are there restroom facilities and free WiFi available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has restrooms available and offers free WiFi to customers.
What nearby attractions can customers visit before or after dining at Dairy Queen Grill & Chill?
Customers can visit Dollywood, an amusement and water park nearby, for entertainment before or after their visit.
What useful services and stores are located near Dairy Queen Grill & Chill that customers might find convenient?
Nearby are Walmart and Walmart Neighborhood Market for shopping and groceries, Fast Pace Health Urgent Care for medical needs, and KeyMe Locksmiths for key and lock services.
Is there a gas station close to Dairy Queen Grill & Chill for customers traveling by car?
Yes, the Walmart Fuel Station is nearby, providing convenience for customers traveling by car.