Buffalo Wild Wings

3.5
2368 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1430 Hurley Drive, Sevierville, TN
37862, United States

Hours

Reviews

3.5
2,368 reviews
5 stars
966
4 stars
431
3 stars
272
2 stars
171
1 star
528

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow, inattentive, or rude service, with many experiencing long waits for seating, drinks, and food.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about the wings and fries.

Cleanliness

Several customers noted dirty tables and unsanitary conditions in the restaurant and bathrooms.

Management Concerns

Customers expressed dissatisfaction with management's responsiveness and overall organization, citing a lack of leadership and poor handling of service issues.
  • LC
    Laura Cobian
    4 days ago
    1.0
    A very bad experience. From the moment we arrived, we waited for 30 minutes, and when we were finally seated, no waiter came to serve us. We had to go eat somewhere else. The manager should pay more attention to the lazy employees he has.
  • AL
    Allison Longmire
    Jan 2, 2026
    2.0
    We had a horrible experience tonight. Waited over 30 minutes with open tables, no french fries which should have been disclosed prior to waiting 30 minutes, never got lemons or straws and was given the wrong food. Server said it wasn't her fault bc that's what she wrote down...needless to say it was a bad experience. Never saw a manager or anything. Hostess and a couple guys were busting their butts but our server just disappeared for long periods of time and would come back empty handed.
  • KW
    Kaitlin Webb
    Jan 1, 2026
    1.0
    This was an absolutely awful experience. We ordered delivery through their website and waited over an hour for our food before we finally called the restaurant. When we called, we talked to two different people before they finally let us know they had kicked the DoorDash driver out of the restaurant for cussing and causing a scene. No one bothered to call us and tell us. So we waited forever for nothing. They just kept telling us to contact DoorDash. In the end we had to get a refund and no food. I understand things happen, but communication is key. How long would we have waited if we never called and stayed on hold forever to find out what was going on?
  • KP
    Kate P
    Dec 29, 2025
    2.0
    Coming here was a big disappointment. From the moment we walked in (we almost walked out) there were at least 10 dirty tables with 2 parties actively eating.. they were not busy. They were shocked to see us and said they had to see if they had a table to seat us.. we were seated and our server was kind (but clearly stressed).. our food came out in a reasonable time but was less than luke warm.. the fries were cold and hard. The chicken from the kids meal was hard and my child couldn't eat it. With how dirty the establishment was, there was no way I was sending any of it back. We watched the manager play social hour with the few servers vs cleaning up tables. We did ask to speak to the manager who simply wanted to complain about being short staffed. I do not care. I am paying for a hot meal. Not a mediocre, semi warm, hard food... they managed to discount the meal for the fries but I do not recommend this place. As a tourist who will be back in 6 mo ths, I can guarantee I will not be back here.
  • DD
    Dustin
    Dec 16, 2025
    2.0
    If you get Michael as a server (guy with big loop ear rings) you better ask for a new one. That guy absolutely sucks as a server. He should be in sales not service. It took him a good 5 minutes just to walk over and get our drink order. I generally already know what I want to eat when I go to BWW since I eat there at least weekly. He brought the drinks back and asked if we wanted any apps ... I got mozzarella sticks my buddy got like 3 apps. He walked away and I didn't see the guy again for about 30+ minutes. I never got to order my food. He was over at a table talking to some people for 20 minutes then at another table talking for 10+ minutes. Dude you are a server not a salesman, get the order, say the pleasantries then move on. I was on the verge of going to the kitchen to get my apps myself because I was convinced it don't take 30 minutes to heat up some sticks. After getting the apps my buddy needed another beer so when the guy dropped off our slightly warm food he asked if he wanted another and my buddy said yes. It was a good 20 minutes before we ever got that drink. It took us over 90 minutes to have a few apps and 2 drinks. I never even ordered my food at all I was afraid to waste money on cold food. If I ever sit down and he is my server again I'm not even going to say anything just gonna get up and move to the bar. I didn't tip anything my friend gave him $5 which was very very generous in my opinion. Tips are based on service and we barely got any.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Sevierville specialize in?

Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available in 26 sauces and seasonings.

What are the hours of operation for Buffalo Wild Wings in Sevierville?

The restaurant is open Monday to Wednesday and Sunday from 11:00 AM to 1:00 AM, and Thursday to Saturday from 11:00 AM to 2:00 AM.