Bojangles

4.0
1406 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
912 Dolly Parton Pkwy, Sevierville, TN
37862, United States

Hours

Reviews

4.0
1,406 reviews
5 stars
754
4 stars
261
3 stars
150
2 stars
74
1 star
167

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the freshness and taste of the food, particularly the chicken and biscuits, but some reported issues with overcooked or bland items.

Service Issues

Many reviews highlighted slow service, rude staff interactions, and problems with order accuracy, particularly during busy times.

Cleanliness

Several customers noted cleanliness issues in the dining area and restrooms, with some stating they had to clean tables themselves.

AI Ordering System

The introduction of an AI ordering system received significant criticism, with many customers expressing frustration over its effectiveness and preferring human interaction.

Staff Friendliness

While some customers reported friendly and helpful staff, others experienced rudeness and lack of attention, indicating inconsistency in service quality.
  • AM
    Amber Oputa (Millennial Realtor Mama)
    1 day ago
    1.0
    My husband went inside to order. He went to the kiosk because there was one man waiting for someone to take his order at the register but they seemed to ignore him. While at the kiosk, a lady yells very loudly that they were out of biscuits. (Meanwhile no one had acknowledged the man waiting to order). My husband stopped his order at the kiosk and we left and decided to eat next door instead.
  • JH
    jill hutson
    Nov 11, 2025
    1.0
    I just want to begin with saying that we all have bad days. I have worked in fast food while I was in high school and have been disrespected several times by customers. It is a sad reality but never once did I take out frustration on the next customer. I can’t say that was what was happening but the lady in the drive-thru window tonight on 11/11 @ 8:13 is a poor excuse for the service industry. I am much younger than she is and I still treat people with the kindness and respect that they deserve. My sister had just pulled up to the window, she was checking her phone for a second before the lady said “come on lady I won’t open the window until you acknowledge me.” To me, it came off very entitled because we had just pulled up to the window and the message my sister was checking could have very well been an emergency. I understand the drive-thru has timers but we were there for less than a minute. If she had just simply opened the window, my sister would have redirected her attention onto the older woman. She must’ve thought the glass was soundproof but it was wild that she continued to be rude. Which I partially understand the situation, I too would be annoyed with people not acknowledging my presence and treating me as if I was below them while I was working. Though this was not the case, my sister and I treated her with kindness even after that comment and hostile tone. We were stunned to say anything, though I will not tolerate someone being disrespectful to my sister. She had a very nasty attitude and I feel sorry that she thinks that is an acceptable way to treat someone. I would not recommend this place to anyone because if their staff feel comfortable enough speaking to guest this way then that is utterly pathetic.
  • TB
    Tom Bender
    Nov 10, 2025
    2.0
    To begin with the signage was turned off and it was on the dark side of dusk. The food wasn't great here. It had been sitting under heat lamps for a while apparently.
  • KK
    Kimberly Kaighn
    Nov 8, 2025
    3.0
    To be honest, I do NOT like the AI ordering system at all! This will deter me from using the drive through. I prefer real people. But, the folks here are great and the food is good!
  • AW
    Andrew Willis
    Oct 29, 2025
    1.0
    Will be avoiding this place like the plague from now on as a business not just a store. They let workers go to save money and have a ai robo voice taking orders now as if having to hear a robot every spam call and insurance claim isn’t bad enough. On top of that there is zero warning before the frustrations of repetitive and unnecessary stress from the robo voice they also didn’t change prices down to adjust for this. Absolutely deplorable and unacceptable behavior.

Frequently Asked Questions About Bojangles

What type of food does Bojangles serve?

Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern dishes for breakfast, lunch, and dinner.

What are the dine-in hours at Bojangles in Sevierville?

The dine-in hours are from 5:00 AM to 10:00 PM every day.