Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customers frequently reported slow service and long wait times, particularly in the drive-thru.
Food Quality
There were numerous complaints about cold food and incorrect orders, with some customers experiencing food poisoning.
Staff Attitude
Several reviews highlighted unprofessional and rude behavior from staff, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service from specific employees.
TB
Theresa Bishop
Feb 12, 2026
5.0
Only 3 workers and man the food they put out very quickly. 😋 delicious! The workers were very friendly and tried to explain things as well as they could when it came to deals and boxes couldn't be substituted w items.
CM
carol mcgimpsey
Jan 23, 2026
5.0
Meat +3 deal is so good!!!
DD
Dside
Jan 15, 2026
1.0
Waited 10 minutes in drive thru, 1 car in line ahead of us. Left drive thru drove up front to see 2 people sitting inside, so not busy at all just lazy!!
RB
roger bailey
Dec 12, 2025
1.0
Stopped by the new Arby’s around 6 p.m. on a weekday night — didn’t feel like cooking, and with two drive-thru lines backed up, I figured the food would be hot and fresh. Unfortunately, the best part of my meal was the Dr Pepper. The fries were cold and tasted like they’d been sitting there since lunch. Actually stopped at the first available trash can and threw the food away. My sandwich barely had any roast beef on it. Honestly, I could have gone to Weigel’s next door for a cheaper Dr Pepper and been just as satisfied. A disappointing example of what happens to food quality when big corporations take over fast food.
MM
Mister Manapulator
Dec 9, 2025
1.0
It is ridiculous that they allow their employees to wear face strap. The employees have disgusting nose rings and all kinds of other face jewelry. Not even Waffle House allows this hideous Behavior now. They should at least raise their level of standards to the level of Buc-ee's.