McDonald's

3.3
1275 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1106 North Gateway Ave, Rockwood, TN
37854, United States

Hours

Reviews

3.3
1,275 reviews
5 stars
382
4 stars
254
3 stars
252
2 stars
121
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unacknowledged orders, and incorrect food items, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned cold, undercooked, or poorly prepared food, with specific complaints about fries and sandwiches.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, although some praised individual employees for their kindness.

Cleanliness

The restaurant was often described as dirty, with complaints about the state of the dining area and bathrooms.

Order Accuracy

A significant number of reviews highlighted issues with missing items or incorrect orders, indicating a lack of attention to detail.
  • LL
    Laura
    Jan 2, 2026
    2.0
    Food: watery coffee and cold pies in the morning Service: ok Cleanliness: ok
  • MM
    mary morton
    Dec 20, 2025
    1.0
    Took a long time to be acknowledged by the staff. Lots of people waiting to order and get their food
  • CN
    Christina Nasso
    Dec 20, 2025
    1.0
    I would put a 0 star but thats not an option.The service at the rockwood one is awful. Waited for well over 20 minutes. Not busy at all and can't get any food out and there were several people waiting and nobody is acknowledging any of these customers. Its bad when people are walking out and they dont care
  • JM
    James Mioduski
    Dec 19, 2025
    3.0
    Couldn't believe they gave me a Mcrib on a hamburger bun! They took out the self service drinks. All in all not very good atmosphere at Christmas. Stopped in a McDonald's in a small town in my travels in November and it was decked out and they even had a sitting Donald with a Santa hat on. I was impressed. 🎅
  • AA
    Abdur Alkarim
    Dec 12, 2025
    1.0
    I have given the restaurant many opportunities to do better. The place is awful can't get waited on by a cashier and if you do get your order in make sure you check your food. I guarantee it will be wrong or items missing. I stood in line at the cash register for almost 10 minutes waiting for a cashier to take my order. Finally I determined that if it takes that long to place an order then it will take forever to get the food together so I left. I will not return. The restaurant needs a GM as the one there now is losing all the business. I do not recommend this place of business if you want fast food and the food to be made right go elsewhere.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location in Rockwood, TN?

This McDonald's is open from 5:30 AM to 11:00 PM every day of the week.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 5:30 AM until midnight (12:00 AM).