Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,275 reviews
5 stars
382
4 stars
254
3 stars
252
2 stars
121
1 star
266
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, unacknowledged orders, and incorrect food items, leading to frustration and dissatisfaction.
Food Quality
Many reviews mentioned cold, undercooked, or poorly prepared food, with specific complaints about fries and sandwiches.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, although some praised individual employees for their kindness.
Cleanliness
The restaurant was often described as dirty, with complaints about the state of the dining area and bathrooms.
Order Accuracy
A significant number of reviews highlighted issues with missing items or incorrect orders, indicating a lack of attention to detail.
- LLLauraJan 2, 20262.0Food: watery coffee and cold pies in the morning Service: ok Cleanliness: ok
- MMmary mortonDec 20, 20251.0Took a long time to be acknowledged by the staff. Lots of people waiting to order and get their food
- CNChristina NassoDec 20, 20251.0I would put a 0 star but thats not an option.The service at the rockwood one is awful. Waited for well over 20 minutes. Not busy at all and can't get any food out and there were several people waiting and nobody is acknowledging any of these customers. Its bad when people are walking out and they dont care
- JMJames MioduskiDec 19, 20253.0Couldn't believe they gave me a Mcrib on a hamburger bun! They took out the self service drinks. All in all not very good atmosphere at Christmas. Stopped in a McDonald's in a small town in my travels in November and it was decked out and they even had a sitting Donald with a Santa hat on. I was impressed. 🎅
- AAAbdur AlkarimDec 12, 20251.0I have given the restaurant many opportunities to do better. The place is awful can't get waited on by a cashier and if you do get your order in make sure you check your food. I guarantee it will be wrong or items missing. I stood in line at the cash register for almost 10 minutes waiting for a cashier to take my order. Finally I determined that if it takes that long to place an order then it will take forever to get the food together so I left. I will not return. The restaurant needs a GM as the one there now is losing all the business. I do not recommend this place of business if you want fast food and the food to be made right go elsewhere.
Frequently Asked Questions About McDonald's
What are the regular operating hours of this McDonald's location in Rockwood, TN?
This McDonald's is open from 5:30 AM to 11:00 PM every day of the week.
When is the drive-thru service available at this McDonald's?
The drive-thru is open daily from 5:30 AM until midnight (12:00 AM).
What are the delivery hours for this McDonald's?
Delivery is available from 6:00 AM to 10:30 PM every day.
Can I order McDonald's food for delivery or pickup online?
Yes, you can order online for delivery or curbside pickup through McDonald's delivery website or their mobile app.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this location offers a drive-thru service.
Are there any nearby gas stations close to this McDonald's?
Yes, Murphy USA #6646 and Murphy USA gas stations are nearby, so you can fuel up your vehicle before or after dining here.
What other fast food restaurants are close to this McDonald's?
Taco Bell is a nearby fast food restaurant you might consider for a different dining option in the area.
Which nearby stores could I visit for shopping after my meal at McDonald's?
You can visit Walmart, Shoe Show, or bealls for retail shopping near this McDonald's.
Are there any nearby health services close to McDonald's in Rockwood?
Nearby health facilities include Fast Pace Orthopedics - Rockwood, Fast Pace Health Urgent Care - Rockwood, The Dental Office At Rockwood, and BenchMark Physical Therapy.