Many customers reported long wait times and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, poorly prepared, or incorrect items.
Staff Attitude
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unhelpfulness.
Cleanliness
The restaurant was noted for being clean by some customers, but concerns about the overall maintenance and organization were also mentioned.
Ice Cream Praise
Dairy Queen's ice cream and blizzards received positive feedback, with many customers expressing their love for these treats.
CH
Cleola Hogan
Dec 18, 2025
3.0
Good
SI
Samantha Irby
Nov 25, 2025
5.0
Love the ice cream
77
72stonebridge
Oct 17, 2025
3.0
Had to tell them my order a total of 3 times. I ordered a medium Mint Oreo Blizzard and they asked me twice at the window what size. What I got was a cup of chocolate ice cream. When they finally got the order right the blizzard cup was only 2/3 full. As much as they cost I expect the cup to be brimming over. There is no consistency at this store.
JW
J.P. Williams
Oct 12, 2025
5.0
Friendly. Usually busy on lunch, but that's expected in town.
MM
Mary McNeal
Sep 14, 2025
1.0
I got 4 PC chicken dinner and chicken wasn't done Fry's was cold .I called and spoke with someone said they manger I'd be bring BK all I got was ok
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Ripley, TN?
Dairy Queen Grill & Chill in Ripley, TN is open daily from 10:30 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and ice cream cakes through DQCakes.com.
Does Dairy Queen Grill & Chill in Ripley have a drive-thru service?
Yes, this location offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant is family-friendly and welcomes children, making it a good spot for families.
How can I order food from Dairy Queen Grill & Chill in Ripley?
You can order online for pickup via https://www.dairyqueen.com/en-us/order/pickup/n/42695/ or use their mobile app for exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located in Ripley?
It is located at 480 Highway 51 N, Ripley, TN 38063-5900, USA.
Are there any nearby eateries I can visit before or after Dairy Queen Grill & Chill?
Yes, nearby you can visit McDonald's for fast food, Olympic Steakhouse for American steakhouse dining, or Sno Biz of Ripley for shaved ice and smoothies.
What are some nearby services customers might use before or after visiting Dairy Queen Grill & Chill?
Nearby services include Bank of Ripley for banking, Walmart Ripley for shopping and pharmacy needs, and Mid-South Convenient Care for family practice healthcare.
Is there a nearby hotel if customers wish to stay overnight near Dairy Queen Grill & Chill?
Yes, the Days Inn by Wyndham Ripley is conveniently located nearby for accommodation needs.
How can I follow or connect with Dairy Queen Grill & Chill in Ripley on social media?
You can follow Dairy Queen on Twitter at @DairyQueen or visit their Facebook page at https://www.facebook.com/181229298644571.