Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,013 reviews
5 stars
720
4 stars
459
3 stars
336
2 stars
166
1 star
332
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Temperature
Many reviews mentioned receiving cold food, with several customers expressing dissatisfaction with the temperature of their meals.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Positive Staff Interactions
Some customers highlighted positive experiences with specific staff members who provided friendly and efficient service.
Play Area
The presence of a play area was appreciated by families, particularly for keeping children entertained.
- JCJack Collins1 day ago1.0I work at a McDonalds. I understand the business and customer sides and this is one of the worst McDonald's. Avoid at all costs. The employees are rude and ignoring of all customers. I ordered 2 cookies and it took 48 mins! No refunds or even apologies. Never going back. All orders including mine took at LEAST 16 mins to be fulfilled. Place is messy. DON'T GO HERE!
- BSBrittany Smith1 day ago1.0Got multiple items. Kids nugget meal had undercooked nuggets that had to be replaced. Play place was dirty with an empty trash can sitting out the whole time (40minutes) the biggest issue I saw was they were blocking the emergency exit with chairs. They might think it’s okay so that kids won’t accidentally open it. What they don’t realize is that it’s an OSHA violation and they could get fined or worse prevent a child from escaping in an actual emergency.
- ATAdam TiptonNov 16, 20251.0One star for tonight’s service. Pulled up to wait with another vehicle in front of us for 25 minutes. At least 2 people behind us got their food first. Someone came out with 2 bags and both were wrong. Told him our order and then he came out saying it was lost and needed to retake it and that it would be a few minutes. Came back out within a minute with our order but forgot the straw so I had to go in. Food is cold, fries under cooked and no napkins. Warm food was my only expectation at that point but here we are.
- CSChristina SydeskiNov 16, 20251.0If I could get negative stars I would. This McDonald’s is anything but fast. I have been here for 30 minutes in their drive-through parking spot because they want me to get out of their line so that they can get better numbers. It’s completely inexcusable to be at a fast food restaurant for 30 minutes, plus. I’m sitting here and I still haven’t got my food. They are in way over their heads.
- DDDeadeyeNov 15, 20251.0Absolutely horrendous. Burger patties were still raw and cold. Everyone's meal was cold and extremely undercooked. Fries were disgusting, soggy and still had a freezer taste to them. The health department should shut this crap hole down or fire everyone in the kitchen. Won't be surprised if all of us end up with food poisoning after this. Stay clear of this location.
Frequently Asked Questions About McDonald's
What are the regular opening hours for this McDonald's location in Powell, TN?
The McDonald's at 409 E Emory Rd in Powell, TN is open daily from 5:00 AM to 10:00 PM.
What are the drive-through hours for this McDonald's?
The drive-through is open every day from 4:30 AM until midnight.
What are the delivery hours offered by this McDonald's branch?
Delivery is available daily from 6:00 AM to 10:00 PM.
What services related to pickup and delivery does this McDonald's provide?
This location offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location features a drive-thru for customer convenience.
How can I order from this McDonald's online?
You can order online through their delivery URL at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on both iOS and Android.
What nearby restaurants are located close to this McDonald's?
Nearby restaurants include Krystal, Taco Bell, Buddy's Bar-B-Q, Wendy's, Pero's In Powell (pizza), and Casey's (also pizza).
What other food or beverage options are available near this McDonald's?
Nearby you can find Starbucks (coffee shop), TCBY (frozen yogurt shop), and Dairy Queen (ice cream shop).
What nearby services might be useful for customers visiting this McDonald's?
There are several nearby amenities such as CVS Pharmacy and MinuteClinic at CVS for health needs, LibertyX Bitcoin ATM and other ATMs for cash access, UPS Access Point for shipping, gas stations like Pilot and Shell, and Western Union for money transfers.