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Arby's

4.2
(930 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
608 East Emory Rd., Powell, TN
37849, United States

Hours

Reviews

4.2
930 reviews
5 stars
496
4 stars
257
3 stars
81
2 stars
38
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, especially in the drive-thru, with some experiencing delays of over 20 minutes.

Food Quality

There were mixed reviews on food quality, with some customers receiving cold or improperly prepared items, while others praised the freshness and taste of certain menu items.

Customer Service

While some reviews highlighted friendly and helpful staff, others noted rude behavior and poor handling of complaints.

Cleanliness

Several customers commented on the cleanliness of the restaurant, with some praising it while others reported unsanitary conditions.
  • DC
    D Callahan
    Jan 22, 2026
    1.0
    This is the absolute worst Arby’s I’ve ever been to. It took 45 minutes to get the food order through the drive thru. This was after I had been asked to pull up and they “would bring it right out”. I sat there approximately 15-20 minutes and then backed back up to the window to ask what was taking so long. Nobody came near the window, I couldn’t see anyone moving around in there so I pulled back up to wait again. I got restless (and needed to be on my way but I had already paid) so I parked and went into the restaurant to get my money back. There was nobody at the counter and I couldn’t see anyone in the back. I rattled my keys on the counter, coughed loudly, and called out HELLO……. Nothing. I went back to my car, backed up to the window again, still nothing. I backed back around the building to the ordering speaker. The same guy came over the speaker to ask for my order. I told him I had ordered probably 40 minutes ago and I think you’ve forgotten me. He’s said to pull around to the window. I did and I still didn’t see anyone, then a different guy walked out from somewhere farther back and looked toward the window and laughed as he spoke to someone out of my view. Then the guy I had placed the order with came out from back there and brought my food order. The food was barely warm like it has been sitting a while. During this whole time there had not been another customer come through the drive thru. That should have been an indicator of the reputation of the restaurant. It was in a busy part of town and the only customers were two little ladies inside when I was trying to find someone to ask for a refund.
  • AR
    Ann Rakestraw
    Jan 20, 2026
    1.0
    It’s 11:11 no one else is here and it took 10 minutes to get my food, fries were ok kinda on the old side my cheese sticks were good but does it take 10 minutes to cook them? If it was gonna be that long they should have let me know, no wonder no one else is here
  • JH
    Janice Hawkins
    Jan 17, 2026
    3.0
    On 1/1726 around 2:20 placed an order at the drive thru, paid and we were told to pull over and park and wait for our order. Simple order 2 Meat and 3 Boxes. After almost 10 minutes of waiting, I went into store and observed my order was fixing to be carried out. One of the workers told me that they " lost the order". How I'm not sure as there was one customer beside us waiting for their order plus 2 people inside, no big rush. After getting our food, I was offered a turnover for the wait...no Thank You. A coupon or a partial refund would be nice. AND TO TOP IT OFF THE FOOD WAS COLD!!! If you lost my order why not make a fresh one instead of giving me cold food. Last time I'll visit that location.
  • AD
    Albert Dismore
    Dec 31, 2025
    5.0
    Great food! Tried the new french dip?It was really good. The lady behind the counter was very friendly!!
  • TR
    Thomas Rokicki
    Dec 9, 2025
    5.0
    Eddy's kind and got the best energy! Great arbys, better than other ones for sure

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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