Taco Bell

3.7
945 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 418 Highway 52 W in Portland. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
418 Highway 52 W, Portland, TN
37148, United States

Hours

Reviews

3.7
945 reviews
5 stars
374
4 stars
237
3 stars
153
2 stars
56
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly during late hours.

Order Accuracy

Frequent complaints about incorrect or incomplete orders, with customers often receiving the wrong items.

Food Quality

Mixed reviews on food quality; while some praised freshness and taste, others noted cold or stale items.

Speed of Service

Customers experienced long wait times, especially during busy hours, leading to frustration.

Cleanliness

Some customers appreciated the cleanliness of the dining area, while others noted issues with temperature and overall atmosphere.
  • KS
    Kelly Shaffer
    Nov 4, 2025
    5.0
    Service was fast , food is good and hot ! The manager is super nice and helpful .
  • CS
    Chris Shaffer
    Nov 4, 2025
    5.0
    Food was fast along with good customer service yay for the manager he was polite and professional.
  • AA
    Ashley
    Oct 5, 2025
    1.0
    10/5 went through drive thru about 8:30 and order was wrong.Went inside they snatched the bag off the counter and gave me attitude because they got my order wrong. I asked the guy what was the problem and his response was he's tired other workers messing up orders and my response was well that's not my fault for you to snatch the food off the counter from me. He then slams the new bag of food on the counter and walks off without a response. I called to speak to a manager but it was a recording that says they can't answer the phone. Extremely rude and unprofessional and not the first time a situation like this has happened at this location. Seems like management needs to give some lessons in customer service or let some people go because it's clear they don't want their job treating customers that way.
  • AG
    Alex Garton
    Oct 1, 2025
    1.0
    Rude people and everytime i get nacho fries they are cold and hard. Last night in particular there was a piece of the cutoff cheese bag in the cheese cup. You can’t do a simple job don’t work.
  • MS
    Melani Stephens
    Sep 14, 2025
    5.0
    Kody proceeded excellent customer service when he took our order. Between customer orders, we also saw him keeping the dining area very clean. The ppl working the line, obviously work very well together. Our order had a modification and it was perfect. The drive thru line was wrapped around the building and the dining area had 7-8 tables full of happy customers. This is our first visit to this location in Portland, TN. It was a wonderful yummy experience. As busy as this location was when we arrived, dined and left, the friendly & clean atmosphere along with delish food must be why this place is so busy. Congratulations to the Manager for hiring a great crew!

Frequently Asked Questions About Taco Bell

What are the regular opening hours for Taco Bell at 418 Highway 52 W in Portland, TN?

Taco Bell at 418 Highway 52 W is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday. On Fridays and Saturdays, it is open from 9:00 AM to 3:00 AM.

Does Taco Bell at this location offer drive-through service?

Yes, Taco Bell at 418 Highway 52 W offers drive-through service with the same hours as inside service.