Papa Johns Pizza

3.5
163 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Portland, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Portland pizza for any occasion. Call us for pizza delivery in Portland or stop by 140 W KNIGHT ST for carryout to order the best pizza in Portland, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
140 W KNIGHT ST, Portland, TN
37148, United States

Hours

Reviews

3.5
163 reviews
5 stars
78
4 stars
19
3 stars
19
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers praised the staff for being friendly and helpful, especially during busy times, but noted issues with management and training.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and poor communication regarding order status.

Delivery Issues

Numerous customers experienced long wait times for delivery, with some receiving cold or incorrect pizzas.

Food Quality

While some customers enjoyed the food, others reported issues with undercooked or poorly prepared pizzas.

Customer Service

Feedback indicated a lack of responsiveness and professionalism from management, leading to dissatisfaction among customers.
  • LW
    Linda White
    Aug 31, 2025
    5.0
    First off let me state I don't normally leave reviews, but due to the situation the staff was under, it deserves it. I purchased carry out here on Friday night with my family. The building had two female employees working the ENTIRE store on Labor Day weekend mind you. Coming from management in a pizza place in my twenties, this should not be ran this way. This isn't a jab at the employees, the girls were very sweet and helpful and continually checked in on all guests waiting, the window, and the phones, while the manager was trying to keep some kind of foothold on the orders swarming in. While I was waiting the two girls were being harassed on the phone constantly and having to leave there stations trying to keep up with orders the whole time I was there waiting for my pizzas. I even seen a shorter driver come from a delivery on 4 different occasions, come into the store, rush to wash his hands, and start making as many pizzas as he could to relieve the other employees dealing with constant issues from the phone and window. If half the people placing orders knew what this staff had went through that night, they wouldn't have been so intolerable. It's not our fault the place was understaffed granted, but a little empathy goes a long way in today's standard. My heart goes out to the two girls and the driver that night trying to keep up with everything. Had any of us been in their shoes, majority would have just quit and let the store close that night, but they stood strong and still filled orders the best they could. I am giving a 5 star strictly because of how friendly the staff that night was during the stress they were going through and the food they made was fantastic! I hope to visit again under a better situation.
  • BB
    Benjamin Blaylock
    Aug 30, 2025
    1.0
    Waited close to 2 hours for a pizza last night. Called up there and was told they were understaffed and to leave a bad review so here we are. Food was fine once it was delivered.
  • KP
    Kristen Pepper
    Jun 13, 2025
    1.0
    We ordered pizza April 8th and had it delivered. No big deal, right? WRONG! When the delivery driver attempted to “open” the gate on the back porch he pulled it towards himself SO HARD (it does have a few steps leading up to it so it opens away from the stairs like most other door/gates that are over steps) he pulled the whole gate AND hinges AND screws out of the post. I heard him so I went to grab the food and he places the gate back to look like nothing was wrong. At that time I was one week post C-section so I couldn’t move fast enough to catch him. I immediately called the store and was given a phone number for a lady named Cathy. I then immediately called Cathy and had to leave a voicemail. No big deal. Except Cathy has YET to call me back even after I’ve called several times. I did speak with the store manager who was very nice yet very unhelpful because I’ve not heard from her either. When I did speak with her she had excuses as to why Cathy had not called me back at that point. We paid $50.24 for shitty pizza that was cold upon arrival and a broken gate. If someone WHO WILL ANSWER THE PHONE please contact me that would be heckin swell.
  • DC
    Dillon Colloca
    Dec 12, 2023
    2.0
    I wanna take the proper time to appreciate this papa johns and their ability to not put in the right order. I was very much to the sight I saw when I requested a buffalo chicken papa dilla with 0/No/none/take off onions. But, come to my surprise, I took my bite of my sandwich just to taste that one ingredient I said to take off. How's that work?? why did I have to pick out all those onions? it's like we paid for no onions to receive onions when that clearly wasn't part of the deal. Can we get some hearing aids, computer update, something? Come on guys I know y'all are adults
  • CJ
    Caesar Jones
    Dec 9, 2015
    1.0
    The pizza is good, Of course if you never had a REAL Italian pizza. My biggest problem is the prices. I paid $17 for a pizza with only 8 slices which they call a Large. Thats a rip off. A XL pizza is $6 more and it's only 2 slices extra. Too high for what is generally know as microwaved pizza. I can pay that for a brick oven pizza in hendersonville

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Portland, TN?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 11:00 PM, and on Friday and Saturday from 10:00 AM to 1:00 AM.

Does Papa Johns Pizza offer takeout options?

Yes, Papa Johns offers takeout with the same hours as delivery, Monday to Thursday and Sunday from 10:00 AM to 11:00 PM, and Friday and Saturday from 10:00 AM to 1:00 AM.