Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,567 reviews
5 stars
473
4 stars
294
3 stars
291
2 stars
146
1 star
363
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff, indicating significant service challenges.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant and play area, with dirty tables and restrooms being a common complaint.
Food Quality
There were numerous complaints about cold, old, or improperly prepared food, with many customers expressing disappointment in the quality of their meals.
Management Problems
Several reviews pointed to poor management and organization, with staff appearing overwhelmed and lacking direction.
- MVmike vaughanJan 4, 20263.0Every time I stop for breakfast the egg mcmuffin one day the muffin will be toasted next day it will be straight out of the package and the next time it will be lightly toasted. The ladies at the window are usually very friendly.
- AIAshley Brooke IrizarryOct 23, 20251.0Stand in line waiting for over 15 minutes to not be helped and workers walking past you. Drive through not even busy. Ridiculous.
- AMAby MoranOct 18, 20251.0The place is too dirty and nasty. The kids playground is disgusting. The place just smells nasty .
- AHAmanda HammockOct 9, 20253.0This particular McDonalds has a very difficult time getting orders correct. I order unsweetened tea and over half of the time they give me sweet tea. As a diabetic, I can't drink.it, and I don't like it. The record was 4 visits in a row that they got it wrong. Another issue is when I ask for a burger without pickles. They seem to have a hard time understanding that request. I normally wouldn't complain, if it were once, or even twice, but, again....it is often the norm. I would love to see them improve on their consistency and attention to detail. I have stopped going for myself, this particular visit was for a friend, and they didn't have her 4 apple pies, only 3.
- DMDaniel MendezSep 26, 20251.0Really bad service Unfortunately is the only one in Portland Poor,poor,poor management
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 401 S Broadway, Portland, TN?
McDonald's is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.
When is the drive-through open at this McDonald's location?
The drive-through operates from 5:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's at this location?
Delivery is available from 4:59 AM to 11:29 PM Monday through Wednesday and Sunday, and until 12:29 AM Thursday through Saturday.
What payment options does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there an option for curbside pickup at this McDonald's?
Yes, curbside pickup is available as one of the pickup and delivery services.
How can I order food online from this McDonald's?
You can order online via the McDonald's app available on Apple App Store and Google Play, or use the delivery URL: https://mcdonalds.order.online/business/-5579.
What services are available at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Sonic Drive-In and Krystal, both offering convenient alternatives close to McDonald's.
What nearby places could I visit after eating at this McDonald's?
You could visit Planet Fitness for a workout, Walgreens for pharmacy needs, or Portland Wine and Spirit for drinks, all conveniently located nearby.
Are there nearby convenience stores or gas stations close to this McDonald's?
Yes, Sudden Service, Shell, MAPCO, and Circle K are nearby for fuel and convenience needs.