McDonald's

3.2
1563 reviews
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Business Details

401 S Broadway, Portland, TN
37148, United States
(615) 325-5054
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
401 S Broadway, Portland, TN
37148, United States

Hours

Reviews

3.2
1,563 reviews
5 stars
471
4 stars
291
3 stars
289
2 stars
146
1 star
366

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and a filthy play area.

Food Quality

There were numerous complaints about cold, old, or improperly prepared food, with many customers expressing disappointment in the quality.

Management Problems

Several reviews pointed to poor management and organization, with staff appearing overwhelmed and lacking direction.

Mixed Experiences

While many customers had negative experiences, a few noted friendly staff and satisfactory food, indicating inconsistency in service.
  • AI
    Ashley Brooke Irizarry
    Oct 23, 2025
    1.0
    Stand in line waiting for over 15 minutes to not be helped and workers walking past you. Drive through not even busy. Ridiculous.
  • AM
    Aby Moran
    Oct 18, 2025
    1.0
    The place is too dirty and nasty. The kids playground is disgusting. The place just smells nasty .
  • AH
    Amanda Hammock
    Oct 9, 2025
    3.0
    This particular McDonalds has a very difficult time getting orders correct. I order unsweetened tea and over half of the time they give me sweet tea. As a diabetic, I can't drink.it, and I don't like it. The record was 4 visits in a row that they got it wrong. Another issue is when I ask for a burger without pickles. They seem to have a hard time understanding that request. I normally wouldn't complain, if it were once, or even twice, but, again....it is often the norm. I would love to see them improve on their consistency and attention to detail. I have stopped going for myself, this particular visit was for a friend, and they didn't have her 4 apple pies, only 3.
  • DM
    Daniel Mendez
    Sep 26, 2025
    1.0
    Really bad service Unfortunately is the only one in Portland Poor,poor,poor management
  • MM
    Mitzy Mooneyhan-Fleming
    Sep 21, 2025
    4.0
    I like this McDonald's okay for the most part. They usually get my orders wrong and I usually check my bag before I leave. And I quit ordering fries from the restaurant because they're always very salty and very old. The only thing I really like there is there caramel frappes. They do stay pretty busy and the employees are usually nice and helpful when you have to come back through the drive-thru or go in to get your order corrected.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 401 S Broadway, Portland, TN?

McDonald's is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

When is the drive-through open at this McDonald's location?

The drive-through operates from 5:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.