Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.1
590 reviews
5 stars
301
4 stars
147
3 stars
62
2 stars
32
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times and poor service, particularly in the drive-thru, with some experiencing incorrect orders and rude staff.
Food Quality
While some customers enjoyed the food, others noted inconsistencies, such as cold or undercooked items, and issues with portion sizes.
Staff Performance
Feedback highlighted a mix of friendly and unprofessional staff behavior, with some employees praised for their service while others were criticized for being inattentive.
Cleanliness
Several reviews mentioned cleanliness issues within the dining area, impacting the overall dining experience.
Ice Cream Popularity
Ice cream items, particularly Blizzards, received positive remarks, with many customers expressing satisfaction with the taste despite service delays.
- JLJustin Langford5 days ago1.0I would never rate somewhere 1 star on a single visit so unfortunately this is based off of multiple experiences. Our 1st visit, I took my 7yr old inside for a single ice cream. The drive through cleared out while we waited. We're the only people inside. We didn't want to be rude but waited 40 minutes! We decided to give them a second chance. This weekend we went inside again. Their ONLY focus seemed to be the drive through. Poor Daniel at the register is running the entire dining room. Orders, ice cream, delivering the food. With no help. The drive through kept trucking while we waited 35 minutes for just ice cream! The family in front of us ordered as we walked in and ate their food and left before we got just ice cream. Extremely disappointed and Daniel deserves better!
- STSeth TuckerNov 11, 20255.0This place is really good
- SMSean MilanNov 8, 20255.0Great staff hot food
- LKLarry KingSep 18, 20255.0I have eaten here several times for dessert and lunch everything I've had so far is very good. The staff is very good and professional.
- NVNate VassarAug 20, 20253.0It's a fast food chain. The food is okay the service is okay and the atmosphere is okay.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Portland, TN?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill closed on any holidays?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer classic fast food like burgers and fries, soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, and DQ Cakes.
Does Dairy Queen Grill & Chill provide services for families and children?
Yes, it is family-friendly with booster seats, high chairs, outdoor seating, restroom facilities, and is wheelchair accessible.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/44002/.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location offers a drive-thru for convenient service.
Are there any nearby fast food restaurants to Dairy Queen Grill & Chill in Portland?
Nearby fast food options include Burger King and Taco Bell, making it easy to explore different dining choices in the area.
What nearby recreational spots are close to Dairy Queen Grill & Chill?
You can visit Portland City Park or Elvis Brown Little League Park for outdoor activities before or after enjoying your meal.
Are there any nearby essential services near Dairy Queen Grill & Chill?
Yes, nearby essential services include Portland Clinic Pharmacy, First Horizon Bank, and Fast Pace Health Urgent Care for your convenience.
Does Dairy Queen Grill & Chill offer free WiFi for customers?
Yes, the restaurant offers free WiFi for customers to use during their visit.