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Dairy Queen Grill & Chill

4.1
(595 reviews)
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Business Details

401 Highway 52 W, Portland, TN
37148-1464, United States
(615) 325-5828
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
401 Highway 52 W, Portland, TN
37148-1464, United States

Hours

Reviews

4.1
595 reviews
5 stars
305
4 stars
148
3 stars
62
2 stars
32
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, particularly in the drive-thru, with some experiencing delays of over 30 minutes.

Food Quality

While some customers enjoyed the food, others noted issues with temperature and preparation, including cold fries and incorrect orders.

Staff Performance

Feedback highlighted a mix of friendly and unprofessional staff interactions, with some employees praised for their service while others were criticized for being rude or inattentive.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Ice Cream Popularity

Ice cream items, especially Blizzards, received positive remarks, with many customers expressing satisfaction with the taste despite service delays.
  • DS
    David Sean
    3 days ago
    5.0
    Oreo cookies
  • DS
    Derek Stroud
    Feb 6, 2026
    4.0
    Blizzard was great restroom was dirty
  • LS
    Lori Smith
    Dec 9, 2025
    5.0
    It's always great , we love the burgers and cheese curds and our fur baby loves the pup cups 😃
  • JL
    Justin Langford
    Nov 19, 2025
    1.0
    I would never rate somewhere 1 star on a single visit so unfortunately this is based off of multiple experiences. Our 1st visit, I took my 7yr old inside for a single ice cream. The drive through cleared out while we waited. We're the only people inside. We didn't want to be rude but waited 40 minutes! We decided to give them a second chance. This weekend we went inside again. Their ONLY focus seemed to be the drive through. Poor Daniel at the register is running the entire dining room. Orders, ice cream, delivering the food. With no help. The drive through kept trucking while we waited 35 minutes for just ice cream! The family in front of us ordered as we walked in and ate their food and left before we got just ice cream. Extremely disappointed and Daniel deserves better!
  • ST
    Seth Tucker
    Nov 11, 2025
    5.0
    This place is really good
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours for Dairy Queen Grill & Chill in Portland, TN?

Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.

Is Dairy Queen Grill & Chill closed on any holidays?

Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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