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Dunkin' Zero
Brand Certified

Dunkin'

3.6
(617 reviews)

Business Details

(615) 746-5360
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pleasant View, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2601 Highway 49 East, Pleasant View, TN
37146, United States

Hours

Reviews

3.6
617 reviews
5 stars
264
4 stars
119
3 stars
63
2 stars
50
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration.

Food Quality

Many reviews mentioned poor food quality, including stale donuts and improperly prepared items.

Staff Performance

While some customers praised friendly staff, others noted a lack of training and professionalism among employees.

Consistency

There were complaints about inconsistent drink quality and order accuracy, with some customers receiving completely different items than ordered.

Cleanliness

Several reviews pointed out unsanitary conditions, particularly in the bathrooms and food preparation areas.
  • KB
    Kevin Brown
    Feb 26, 2026
    5.0
    I had to return something igot for a car emergency, but when i didn't need it they were very helpful for the return. Nice folks, a well stocked store with a wider than usual selection. And donuts , too.
  • KR
    Kyle Robidoux
    Feb 5, 2026
    5.0
    Great service and great donuts!
  • KD
    Kristy Davis
    Jan 24, 2026
    1.0
    Waited in the drive-thru for 25 minutes at 6:00 a.m. Went inside to see if we could get our coffee that way. The girl said she was the only one working. We had to get on the road! Backed out of the drive-thru. 30 minutes of wasted time when a major storm is coming.
  • BS
    Brandi Smykowski
    Jan 11, 2026
    5.0
    Super fast and friendly and they were super busy. We are driving back home to WI from Disney and everything was perfect! Even the ice coffee was on point! Thank you!
  • NM
    Nicole Mayo
    Dec 24, 2025
    1.0
    Frequently mess up orders and seem to not understand that requests for non-dairy milk can't be subbed with whatever they have available. Recently charged me almost $50 for 2 orders of Munchkins and a medium coffee by splitting out and charging a full extra drink for each espresso shot I requested add, then sent me into an allergic reaction by using dairy milk when I requested oat. It's just Keurig cups anyway, save your money and go to a real coffee shop that will follow your order. EDIT: The day after I left this review the manager called my home number from a personal cell phone - not the store - aggressively asking "if you got a problem with my store?" over and over until I hung up, most likely the one yelling at her poor sick daughter waiting in a booth that day. I did not turn this in to corporate, but our community can do better.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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