DL
Detri Lyionz
Dec 31, 2025
We visited this restaurant hoping to treat our family—both local and out-of-town guests—to an enjoyable dinner. Unfortunately, that expectation was not met.
We arrived at approximately 5:47 p.m. as a party of eight adults and five children. From the outset, management appeared reluctant to accommodate our group. We were initially told there was no seating available for a party of our size and that it would be a few minutes, which we understood and were willing to wait for. After about five minutes, we were informed that we could be seated only if we split into two separate tables. Although not ideal, we agreed because we did not want to leave.
Once seated, service progressed very slowly. It took approximately 20 minutes just to place our drink orders, bringing the time to around 6:26 p.m. While already disappointing, we chose to give the benefit of the doubt and proceeded to order our food.
From that point on, service essentially disappeared. Our server was absent for long stretches of time, rarely checking on us, offering refills, or providing updates. During this wait, we observed two smaller parties who arrived after us receive their meals first, which was concerning. Even more frustrating, a larger party arrived around 7:00 p.m., well after we had ordered.
We finally began receiving most of our food around 7:12 p.m., with the remaining dishes not arriving until sometime after 7:20 p.m. Meanwhile, the party that arrived at 7:00 p.m. was served by approximately 7:30 p.m. In total, our group waited over an hour and a half for our meals, many of which arrived cold.
To add insult to injury, our party was charged a mandatory gratuity. Under normal circumstances, this would not have been an issue and likely would have been supplemented with additional cash. However, given the lack of attentiveness, poor communication, and being effectively “ghosted” for much of the evening, the roughly $50 gratuity felt wholly undeserved. When we raised concerns, we were told the server had been helping cook our food, which explained his absence.
At a higher-end restaurant associated with Westgate Resorts of the Smoky Mountains, this explanation is unacceptable. Wait staff should not be pulled into the kitchen to assist with cooking, especially at the expense of guest service.
This experience was deeply disappointing. I will not bring my family or loved ones back to this establishment, nor will I return personally. As an owner associated with the Orlando Westgate Resorts and Spa location, I expected far better. Unfortunately, this visit left a lasting negative impression of both the restaurant and the brand.