Subway

Reviews

• MF

  Melissa Forsythe

  5 days ago
  1.0
  I WISH I HAD READ THE REVIEWS ON THIS PLACE BEFORE GOING!!!! 1 st off i had placed 1 order and after it submitted, i then decided i wanted subway also.So i placed another order it said it would be ready at 5:45 PM i got there about 5:25 ish wasn’t busy at all 1 guy out front and another guy propped on the register on his phone. I said i have 2 separate orders but i knew it would be a few minutes , since i had placed the 2 nd order 5-10 minutes before arriving. There was a language barrier bc he couldn’t understand me and vise versa. He says only 1 order i said no i placed a 2 nd 1. He kept saying wasn’t showing in the system so i showed him on my phone it was placed, confirmed and paid for already. After a few minutes he said well its not to be ready until 5:45. I said yes, I’m early ,but is there anyway since you are dead at the moment to go ahead and make it. His response was No then something about the manager i said welp i guess I’m waiting then.(Which i wasn’t happy about) for the sole reason the guy was just propped up in his counter playing on his phone. Then walks back and forth to the back . So now we are down to about 5:38,(mind you my food was to be ready by 5:45) in walks a family or 2 about 8-10 people. Only 1 guy still standing there. He DID NOT WASH HIS HANDS AT ALL THE WHOLE TIME I WAS IN THERE FROM BEING ON HIS PHONE TOUCHING HIS FACE AND LIPS ETC proceeds to ask the 1 st young guy What you want? The guy said im still thinking just a moment, well the worker basically rushed the young guy by saying what you want. So after hes already pulled out like 3 of the sandwich papers with dirty hands, then he finally puts clean gloves on dirty hands and proceeds to make the boys sandwich. So I explained to the lady with the young guy about him not washing his hands Anyways the 2 nd guy comes in from over outta the store he washed his hands then the 2 workers spoke in spanish or something anyways the 2 nd guy pulls out his phone back and forth then touching his face trying to explain something about systems been messing up all day for online orders that its not their fault or mine but then he said something about the manager only makes so much bread in the mornings so i said if you are out of wheat i would take white and if that was the case the other guy could’ve told me that and again slight language barrier he said no that was not it, but if i wanted to cancel my online order then we could just start my order. I said i cant cancel my sent confirmed and paid for order. So then he said just tell me what you want. I asked him to please wash his hands he said i did plus change my gloves numerous times a day . Yes he did wash his hands when he came over there but then again he also was on and off his phone and messing with his lips he put gloves on ( i was done with the whole experience by this time) So i started telling him subway club on wheat he kept telling me the subway club had bacon on it. I said no it has roast beef after a couple times then he said yes ok. So as he was making my sandwich there was another lady in front of me who had asked the guy making her sandwich to please clean the knife he just used before using the knife on her sandwich, after she had to keep asking him to do that bc shes highly allergic to something that he just used knife on prior the guy making my sandwich had to tell him a few times before he would finally do what the lady had asked him to do. People need to listen to customers especially in cases like this, that could've hurt her really bad or even worse. So then guy was done with my sandwich and was fixing to wrap it up without cutting mine so i asked would he please cut mine. He said yes no problem WELL he did, but paper and all.Now onto my husbands steak and cheese. I put in the comments to please heat the steak before putting it onto the bread. Nope cold ask crap. He does not like his bread toasted and theres not a option to heat not toast.So i always put it into the comments.
• ST

  SHIB TRILLIONAIRE

  Feb 22, 2026
  1.0
  Guy making my sandwich spoke no English had in AirPods and was having a conversation with someone else.
• LP

  Lauren Perdue

  Feb 11, 2026
  5.0
  Morning shift always does an amazing job!
• CS

  Crystal Stewart

  Feb 6, 2026
  5.0
  Stopped by for lunch on a Thursday. Food was wonderful and service was great.
• SS

  solivagant strxnger

  Jan 26, 2026
  1.0
  11:40 pm — 1/26/25. I ordered a pick up order at this subway, 2586 Parkway, Pigeon Forge, Tennessee, 37863 and tipped $4 to insure proper service. It won’t let me add any photos to show the carelessness of this order. My boyfriend got a chicken bacon ranch bowl, and it was frozen at the bottom and the bacon was RAW, NOT HEATED and placed on top, not even cut up and cooked like it shows in the original subway photos. Chicken was cold. I paid extra for guacamole on his bowl, and it was placed in a cup — which would have been fine if it wasn’t half way FROZEN as well. It is absurd that someone could just carelessly make someone else’s food like this, especially a customer leaving a generous tip. I work in customer service and know how much tips help us. I am grateful to get any tip even if it is split between employees! I give great service regardless of whether there is a tip or not. I paid for 50% more meat and only got 1 row of each meat like you would on a regular sandwich, I paid for guacamole and didn’t receive any on the sandwich. I asked for more of every topping that I chose and just got a tiny amount of each topping. For instance, I clicked more banana peppers and they gave me THREE banana peppers and they were only on one side of the sandwich. They only gave me 4 slices of cucumbers, 5 minuscule slices of onions. It is extremely frustrating to pay extra for add-ons and tipping, only to receive food that was clearly prepared carelessly and incorrectly. If I could take back my tip I would. On top of this, when I went to pick up my order I asked if they had any broccoli cheddar soup. The guy told me no, they are out. I said aw man, that’s okay. Do you have any other soup? He told me they’re out of ALL the soup. I believed him, but once I saw our food — for someone to be so careless with our food, I can only assume he was lying. I guess that’s okay, it probably would’ve been frozen anyways. 🤢 The Wears Valley Subway has been much better from my experience.

Frequently Asked Questions About Subway